Assistant Sales Manager

Job description / Role

Being a Pullman employee means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

The Assistant Sales Manager will implement the hotel sales objectives, strategies and activities to secure new accounts and develop these accounts into profitable business for the hotel, thereby achieving and exceeding forecasted revenue figures in rooms and events.

- Working to achieve both personal revenue goals and the budgeted goals of the property.
- Proactively manage all the accounts from a define segment to ensure maximum yield in line with budgetary objectives
- Proactively prospecting new accounts for the hotel and ACCOR Hotels properties worldwide and following the sales process - which includes telephone solicitation, outside sales calls, sales trip, Tradeshow, site inspections and written communication though to convert and generate additional revenue from existing accounts and new accounts.
- Maintain valid call objectives and relevant actions plans for each key accounts and key prospects or existing accounts and ensure all follow up is executed following brand standard.
- Take personal responsibility to ensure standards are maintained following all SOPs of the department.
- Take personal responsibility that the system is utilized to its full capacity and updated constantly.
- Utilize the define system to track, solicit and follow up account and to prepare the contracts.
- Put sales activity in the define system, meet weekly goals in agreed sales calls and telemarketing.
- Respond promptly to all enquiries following our standards and max 24h time frame from customers, prospects and lead referrals with a maximum of details on dates, rates and F&B offering. Assist the customers with their budget and help them seeking the best solution.
- Responsible for the maintain of customers which includes telephone solicitation, outside sales calls, site inspections and written communication though to convert and generate additional revenue from existing accounts and new accounts as agreed with the Director of Sales and the Director of Sales and Marketing.
- To properly maintain files and accounts. To follow-up with proposals sent and check with customers if proposals sent by the hotel are clear.
- To take personal responsibility for understanding the required budgetary guidelines of the hotels, to enable empowered decisions in all rate negotiations.
- To ensure accurate hand over and follow up with the events team.
- Work with other departments within the hotel to provide quality services to customers.
- To initiate and conduct site inspections.
- To entertain customers during site visits lunches dinners with clients.
- To actively support the Sales trainee to assist them to carry out their roles effectively
- Participate to all appropriate internal meetings as well as training delivered by the Hotel.
- Initiate and complete any other task assigned by the Director of Sales or Director of Sales & Marketing.
- Sales calls and telemarketing activities to be updated in the system on a weekly basis.
- Develop and adjust the action plan on monthly basis with assigned portfolio of accounts and comments on past actions and future actions.
- To be knowledgeable of local and national competitors, marketing strategies and prices.
- Provide statistics, trends, opportunity, and competition intelligence on your market and/or segments on a monthly basis.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
- To understand and strictly adhere to the Hotel's Employee rules & regulations.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Performs any other duties as assigned to him/her by management.
- To report for duty punctually wearing the correct uniform and name tag at all times.
- Enthusiastic, courteous & helpful to colleagues & customers, good understanding of the job, adaptability & integrity, responsible with the willingness to overtake ownership, eager to learn & progress, team player.
- Comply with hotel and department policies and procedures at all times & Carry out any other duties as when assigned by the Management of the Hotel and department.
- To participate in any Training/Developments schemes as recommended by Director of Sales and Marketing.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the Hotel thus identifying a high level of commitment.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook, rules & regulations and the Hotel's policy on Fire, Hygiene and Health & Safety.
- Comply with hotel and department policies and procedures at all times & Carry out any other duties as when assigned by the Management of the Hotel and department.

Requirements

Your experience and skills include:
- Hotel Sales Experience in GCC
- Leadership ability
- Computer savvy in Microsoft Office applications required
- Excellent interpersonal, communication and organizational skills
- Strong attention to detail
- Strong interpersonal and problem solving abilities
- Highly responsible, organized & reliable
- Ability to multi-task and work well under pressure
- Ability to work cohesively as part of a team while setting and completing individual deadlines
- Fast learner and quick thinker

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.