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Job description / Role
Objectives:
• The incumbent is responsible for screening incoming calls to the offices and forwarding to the relevant Departments. He/She will also manage meeting rooms and booking and any other special requests of management.
Main responsibilities:
• Work with relevant Departments to assist in attaining corporate rates and discounts for company employees as and when required
• Aid in reduction of costs within the office, through maintaining, and when possible, reducing costs related to generic office supplies
• Welcome visitors by greeting them in person or via telephone answering in a professional manner and referring queries to the relevant Department when required
• Maintain safe and clean reception area complying with any procedures, rules and regulations put in place to create positive visual aesthetics for visitors
• Maintain continuity among work teams by documentation and communication of actions, needs and any irregularities
• Transmit information or documents to customers using computer, mail or fax systems when required on behalf of department managers
• File and maintain records for business continuity purposes as well as added security
• Ensure all Company resources such as meeting rooms have relevant reservation bookings to ensure effective tracking of usage
• Provide information about establishment such as location of departments or offices, employees within the organization, as well as services provided to customers or external stakeholders
• Collect, sort, distribute or prepare mail or courier deliveries for relevant departments signing for or on behalf of managers in their absence
• Review stocks of stationery, office supplies, and important company division forms
• Acquire new skills to aid in work and allow personal development within incumbent’s role but also showing initiative for stepping up when requested
• Maintain professionalism and ethical behavior in line with company values
Requirements
University Qualifications:
• High School Diploma
Nature and length of previous experience:
• Minimum of 2 years experience in a similar role
Specialist Knowledge:
• Administrative
• Archiving
• Business Acumen
• Communication (Verbal, Written)
• Computer and Software Literacy
• Document Control
• Due Diligence
• Filing
• Research
• Scanning
Soft Skills and Personality traits:
• Accuracy
• Attention to details
• Flexibility
• Independence
• Personal Motivation
• Planning and Organizing
• Proactivity
• Process Excellence
• Productivity
• Teamwork
• Time Management
Language Fluency:
• Arabic fluency is essential for this role
About the Company
Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.