Ref: OP047-28

Job description / Role

Employment: Full Time

At Build-A-Bear Workshop, the Assistant Workshop Managers directly helps to drive the success of the retail shops. They are responsible for assisting the Chief Workshop Manager in directing and leading a team of dynamic individuals to achieve the company objectives in regards to WOW guest experiences, WOW associate experiences, and meeting sales and profitability goals set forth by the company.

The Assistant Workshop Manager helps to maintain superior professional standards in the areas of sales generation and growth, guest service, associate management and development, store operations, visual presentation, and inventory management.

As part of their every day responsibilities, the Assistant Workshop Manager must achieve comp sales and/or sales plan all the while delivering the sales KPI’s in line with company expectations and consistently achieving excellent results in guest satisfaction.

The Assistant Workshop Manager must be in full command of the total store in the Chief Workshop Manager’s absence.

Accountabilities:
• Models behaviors and energizes associates as Floor Leader to ensure proper floor coverage, quality guest service, completion of daily tasks and adherence to company standards. Provides clear and effective direction to the team and delegates effectively. Enforces all BABW policies and procedures as they relate to guests, associates and overall operations of workshop.
• Takes timely and appropriate action with associate issues. Communicates issues to Chief Workshop manager and collaborates on resolution of associate issues.
• Assists Chief Workshop Manager in the identification, recruitment and hiring of store associate and management candidates. Conducts preliminary interviews and makes recommendations to Chief Workshop Manager. Assists in the accurate and timely completion of new hire paperwork.
• Trains and develops associates to achieve successful results in execution of Guest service, sales, merchandising, and operational goals. Responsible for ensuring all bear builders are trained to BABW standards through proper planning and follow up. Provides all associates with timely and consistent feedback and coaching.
• Assists Chief Workshop Manager in maintaining bear builder retention within company goals. Contributes to a good team environment in the store by recognizing associate successes and helping to boost team morale.
• Completes start of day procedures when opening and end of day procedures when closing to ensure store is Grand Opening ready at all times.
• Processes guest transactions, performs register functions and follows BABW cash management policies and procedures.
• Assists Chief Workshop Manager in managing rostering and timekeeping procedures. Monitors staff attendance and the automated attendance system on a daily basis and informs head office of any adjustments when needed. Look at staff deployment and scheduling to achieve company sales targets.
• Assists Chief Workshop Manager in expense control and petty cash through proper usage and ordering of store supplies to meet the needs of the business.
• Assists in the timely processing and merchandising of incoming and outgoing shipments. Processes damages and store transfers as needed.
• Maintains daily awareness of merchandise in stock, current marketing campaigns and promotions. Communicates any issues to Chief Workshop Manager.
• Maintains housekeeping and maintenance standards through proper training and delegation.
• Executes visual presentation standards using BABW visual standard guidelines and store presentation tools.
• Communicates clearly and effectively both verbally and in writing. Maintains a positive and motivational style in all communication and actions to promote productivity and ownership.
• Ensure Mystery shopper results are communicated and train the staff to deliver a 100% mystery shopper result.

Requirements

• Two + Years of supervisory experience with a proven, successful track record in a customer centric business, preferably in restaurant or specialty retail business.
• Minimum of high school diploma or equivalent. University degree a plus.
• Is ambitious and success oriented.
• Exceptional leadership and selling skills.
• Models personal and professional integrity.
• Excellent interpersonal communications skills, including verbal and written communication
• Balances the appropriate levels of warmth and dominance in his/her management style.
• Attracts and recruits solid candidates for all positions.
• Proven success with training and developing associates in order to maximize their potential.
• Organized and playful; pays attention to details.
• Is flexible and adaptable in a fast paced work environment.
• Fosters a high energy environment and demonstrates an appreciation for children of all ages.

About the Company

Where Best Friends Are Made Maxine Clark is one of the true innovators in the retail industry. During her successful retail career, her ability to spot emerging retail and merchandising trends and her insight into the desires of the American consumer have generated growth for retail leaders, including department store, discount and specialty stores. In 1997, she founded Build-A-Bear Workshop, a teddy-bear themed retail-entertainment experience. Today there are more than 400 Build-A-Bear Workshop stores worldwide, including company-owned stores in the U.S., Puerto Rico, Canada, the United Kingdom and Ireland, and franchise stores in Europe, Asia, Australia, Africa, Mexico and the Middle East. The company extends its in-store interactive experience online with its award winning virtual world at buildabearville.com.

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Assistant Store Manager salaries in Qatar

Average monthly compensation
QAR 6,500

Breakdown available for industries, cities and years of experience