Attraction Operations Support Manager - Waterpark

Job description / Role

Rixos Qetaifan Island North

Opening mid 2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sq m of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's waterpark attraction The Icon Tower, the world's highest tower of its kind, reaching 82 metres in height.

Attractions Operations Support Manager - Waterpark

This position assists the Operations Manager-Attractions to ensure the Operations-Attractions Department runs safely and efficiently. Ensures that the supervisory team effectively manages front-line Heartiest and that all training and customer service is delivered at a high standard.

What's in it for you:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

- Create and adjust departmental policies, procedures and forms, including the creation of all necessary documents for our rides and attractions, based on existing templates.
- Manage the development and monitor completion of construction for all our rides and attraction related facilities.
- Provide support for recruitment, interviewing, and hiring all necessary positions for the Operations-Attractions department.
- Develop detailed labor line schedules and line-item budgets for all our rides and attractions.
- Support the Operations Manager-Attractions in the day-to-day operations of the Waterpark
- Plan, book and deliver on and off job training as required to ensure best possible service standards as well as Colleague development.
- Openly communicate appropriate and useful information through various channels to include area meetings and briefings.
- Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area to ensure high levels of customer service.
- Ensure a safe and efficient operation of all attractions at all time
- Review accuracy of any checklists and records completed in their area and analyze
- Coordinate any inventory/stock take activities required in their area ensuring sufficient stock always remains on hand and reducing stock loss/wastage
- Participate in daily operations alongside their Colleagues setting a positive example
- Foster a harmonious atmosphere among Colleagues in their area and brings team members together through team activities

Requirements

Your experience and skills include:

- Degree/diploma
- Excellent reading, writing, and oral proficiency in the English language
- Arabic Speaker will be preferred
- Minimum 2 years of experience in a supervisory position in a waterpark or related field
- Proficient in MS Excel, Word, PowerPoint.
- Strong leadership, interpersonal and training skills
- Service-oriented with an eye for details
- Well-presented and professionally groomed at all times

Your team & working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.