Audit & Assurance - Clients & Industries - CRM Coordinator

Job description / Role

Audit & Assurance | Clients & Industries - CRM Coordinator - Associate

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

In addition to our opportunities in audit, tax, consulting, and financial advisory, we offer a variety of careers in Internal Client Services (ICS) considered essential to the growth of the Firm. Whether in Human Resources, Finance or PR, a career in ICS with Deloitte & Touche ME will give you the opportunity to join a firm undergoing rapid expansion in a region of fast-paced growth. Your role will not just put your passion for creative solutions to the test, it will provide you with an environment to grow and build a career based on excellence.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact

Deloitte Middle East is looking for an energetic self-starter with outstanding organization skills based in Dubai. During your tenure as a CRM Coordinator at Deloitte, you will support one of the largest companies in the region. You will also demonstrate and develop your capabilities in the following areas:

• Design and produce dashboards/reports to provide in-depth analysis of the data as per request
• Perform day-to-day CRM related activities, including but not limited to creating, verifying, classifying, posting and recording data
• Handle the maintenance of CRM data records for the organization and continuously look for improvement to increase the functionality and accuracy of the data held within it to meet the business requirements
• Ensure all data is complete, accurate, up-to-date, consistent and compliant, and managing data cleansing activities where required
• Perform basic secondary research to validate and retrieve correct details of the client contacts and accurately update on CRM
• Ensure an unremitting data integrity in line with the defined standard procedures and company best practices
• Maintain confidentiality of all internal information including but not limited to the company's and those of clients
• Provide support and CRM training to staff on an ongoing basis to best utilize the system while implementing "how to" guides along with troubleshooting user issues and interfacing with support as required
• Manage and prioritize own workload while working on own initiative and self?sufficiency uninterruptedly
• Handle the management and development of CRM data to improve the functionality and accuracy of Microsoft Dynamics CRM/Sales Force

The candidate will handle the following:

• Audit transformation and cluster coordination on various audit transformation and quality related projects
• Organizing and facilitating project meetings for Qatar and across the cluster – zoom and Microsoft teams
• Coordinating with audit resourcing, CRM team and other service lines to facilitate MDM projects and head office reporting on various projects
• Coordinating and facilitating PD brainstorming session and monitor action
• Various database and excel reporting to head office
• Involved in organizing and monitoring progress on audit and assurance targets and keys accounts
• Perform admin tasks including but not limited to travel arrangements (visa processing, ticket issuance hotel bookings), data entry, invoicing, documentations, prepare correspondences, organize appointments, scheduling of meetings and other admin requests

Leadership Capabilities:

• Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
• Develops high-performing people and teams through challenging and meaningful opportunities
• Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
• Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Requirements

Qualifications:

• Bachelor’s degree, preferably in Business Administration or Accounting
• Proficiency in IT and Office Systems skills (particularly Microsoft Office applications)
• 2 years of proven professional experience in the field
• Proven experience of Microsoft Dynamics CRM/Sales Force from a user?interface perspective
• Proven experience with data visualization tool (i.e.: Power BI) and utilization of databases / cloud system
• Able to work effectively with stakeholders in a matrix and multi-cultural organization
• Basic accounting/reporting skills
• Proficiency in the English language is required
• Arabic language skills are an advantage
• Good and confident communicator who can interact with senior leadership
• Advanced knowledge with Excel and PowerPoint (MS Office)

About the Company

Deloitte is the world's largest and leading professional services firm, providing audit & assurance, consulting, financial advisory, risk advisory and tax and services to public and private clients spanning multiple industries, whether they are in the energy, communications, oil and gas, financial services, family businesses, healthcare, public or education sectors among others.

With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte's more than 250,000 professionals are committed to becoming the standard of excellence.

Deloitte & Touche (M.E.) is a member firm of Deloitte globally and is the first Arab professional services firm established in the Middle East region Deloitte & Touche (M.E.) is a member firm of Deloitte Touche Tohmatsu Limited (DTTL) and is a leading professional services firm established in the Middle East region with uninterrupted presence since 1926 with 26 offices in 15 countries to date. What distinguishes Deloitte member firms in the Middle East is the global and regional expertise and know-how offered through specialized and highly knowledgeable talent. Deloitte aims to offer the best services to its clients through a team with more than 3,300 partners, directors and staff in the Middle East which guarantees effective communication with clients and a deeper understanding of their needs. It is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has also received numerous awards in the last few years which include best employer in the Middle East, best consulting firm, the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW), as well as the best CSR integrated organization.

Deloitte drives progress. Our practices around the Middle East support clients become leaders wherever they choose to compete. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other
• Strength from cultural diversity