Job closed
Ref: GP388-1389
Job description / Role
Baggage Handling Duty Manager - Hamad International Airport - Doha
The Baggage Handling Duty Manager is responsible for all issues related to baggage handling operations on a shift basis. This role is responsible for ensuring safe, efficient and smooth baggage handling operation from customer experience, OTP, and equipment, systems & facilities availability and reliability perspectives. The Baggage Handling Duty Manager is also responsible for providing leadership, guidance and suppor to all baggage handling personnel on a shift basis.
Responsibilities include but not limited to:
• Support monitoring and control of the BHS O&M Contractor's operation & maintenance service level.
• Ensure execution of agreed regular maintenance activities in accordance with BHS and HBSS provider guidelines.
• Regular communication with other HIA departments and stakeholders to resolve baggage related issued and problems.
• Ensure production of baggage statistics to the HIA management as well as production of incident reports, shift reports and safety reports.
Requirements
• The successful candidate must hold a Bachelor degree in Engineering, Computer Science or related fields from an Accredited University .
• Must have a minimum of 3 years operational experience at Airports/ Airlines Ground Services / Ground Handling.
• At least 1 year of experience in a hub airport would be an advantage or over 3 years of supervisory experience in T&C or O&M Team of BHS in similar sized airport.
Candidate must have good knowledge in the below:
• SITA's Bag Message, Aring's BagLink and Quantum BRS, CUTE and/or DCS.
• IATA requirements related to baggage handling operation.
• EDS equipment operation and maintenance.
About the Company
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.