Bell Attendant

Job description / Role

Bell Attendant
• Ensure that bell desk is manned at all times.
• Ensure that smooth and fast baggage handling for all arrival / departure guests.
• Attend all guest calls for Bell stand / Door Services related services.
• Delegate bell boys to pick up the baggage's from guest rooms.
• Errand cards are filled in for all baggage movements (Checkin, Checkout, Left luggage etc.)
• For any guest requests follow up call to be made back to the guest to verify complete satisfaction.
• Check the inventory of items on loan, and all items are collected at the time of on or before checkout.
• All baggage movements are tagged and recorded.
• Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.
• Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
• Checks the daily arrival list for VVIP's or guests with special need.
• Prepare for group movements and ensure enough staffing is in place to handle groups.

Requirements

Work Experience
• Experience in opera program
• Be a good team player and Flexibility to work a variety of early and late shifts.
• Strong communications skills. Ability to work independently and as a team player
• Ability to work under pressure
• Bachelor degree or Highschool diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles.
• 23 years' experience in Front Office role
• Good command in the national language, English and Arabic is an advantage.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.