Bellman

Job description / Role

Company description

The iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant entertainment programs, and the trendy and distinguished all inclusive food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and luxurious atmosphere. Join our motivated and vibrant team as bellman and build your career with us.

Job description

• Achieve quality audit result of 95% and above through consistent documented trainings.
• Achieve the highest guest satisfaction measured by trust you platform.
• Be smart, well groomed, friendly, and cheerful whilst exhibiting the highest standards of Rixos hospitality at all times.
• Check hotel situation, occupancy, functions, groups, VIPs.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of the daily activities and have product knowledge of all the hotel facilities.
• Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
• Build mutual trust, respect, and cooperation among team members.
• Ensure the services are up to the required standard.
• Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure, and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Attend to guests complaints/requests and liaise with the department concerned to ensure immediate follow up.
• Report any unusual occurrences or requests to the concierge desk.
• Be aware of the hotel accident prevention policies.
• Responsible for the efficient, clean, safe, and hygienic maintenance of the concierge desk area.
• Maintain accurate records/documentation, as per operational and organizational requirements.
• Responsible for lobby paging services under the supervision of concierge.
• Practice suggestive selling and be able to familiarize guests with hotel facilities.
• Coordinate with front office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure and release of guest bags on departure.
• Escort guests to their rooms. For first-time guests, explain hotel facilities. In the room explain room facilities such as how lights and TV function, safe, AC, fire exit, etc.
• Ensure luggage is placed neatly on luggage rack for guest to unpack.
• Organize, manage, and supervise the delivery and retrieval of luggage while managing speedy and efficient car parking especially during large events.
• Ensure that all guests are greeted on arrival and departure of the hotel and escort each individual in the right direction.
• Review log book, verify outstanding and follow up pending. Identify any special assignment for the day.
• File daily shift reports systematically under the supervision of bell captain.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• At the end of the shift, ensure a complete handover to the next shift for a smooth running of the operations.
• Invest time in knowing and understanding guests in house to maximize the quality of their stay.
• Ensure prompt and efficient message, newspapers, parcels, and package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including limousine service, shuttle bus, and car rental with coordination with our rent a car agent available in the hotel.
• Handle telephone calls at the concierge desk when required.
• Excellent knowledge of the hotel emergency, fire, and safety procedures.
• Attend training schedules as per schedule.
• Any other duties which may be assigned to them from time to time as directed by their supervisor or manager.

Qualifications

• University degree or diploma in any field.
• Minimum 1 year in a similar role.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.