Boutique Manager (Luxury)

Job description / Role

Boutique Manager (Luxury) - Qatar Duty Free - Doha

Welcome to a world where ambitions fly high!

Be part of a story worth telling!

Join our award winning Qatar Duty Free team.

We are Qatar Duty Free – a shopping emporium at the heart of Qatar’s state-of-the-art Hamad International Airport with more than 40,000 square meters of combined retail and dining.

The role of a Boutique Manager is to manage the shift operations of the shop floor, with a particular focus on Sales, Customer Service, Merchandising of stocks, Staff allocation, Cash spot-checks, Stock Checking, Shift Closing, etc.

You are responsible to achieve sales target. You will ensure the tolerance for stocks shrinkage does not exceed the budgeted target and cash discrepancies of associates is monitored. Staff will be frequently tested on the shop-floor on a periodic basis using mystery shoppers and random tests. You will look after stock deliveries, staff allocation, merchandise standards, shelf edge labelling and shop cleaning and address any merchandise issues such as stock-outs, price ticketing, shop signage, and issues involving health and safety.

Requirements

The successful candidate will be an excellent communicator, a strong leader as well as have very good presentation skills. Ideally you will have more than 3 years experience in the Luxury Retail or Service Industry (Duty Free is an advantage ) with a proven track record in the ability to manage stock on a day-to-day basis.

Knowledge of airports and service industry is preferred. You will be qualified to a minimum of English Equivalent of 2 ‘O’ levels / Higher Secondary School.

You will have excellent managerial skills. Your ability to delegate work, set clear direction and manage workflow will allow you to perform well in this role. You have strong mentoring and coaching skills and the ability to train and develop subordinate's. You will also have excellent written and oral communication skills in English. Your strong communication in Arabic will be an asset.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.