Brand Manager

Al Mana

Qatar

Ref: HP129-121

Job description / Role

Employment: Full Time

Job Purpose: Leads the daily operations of all branches, conducts daily visits to all branches to ensure the operation is running smoothly, manages the profit & loss as well and make sure that all Head Of Operations are providing excellent quality of service.

Main Tasks:
- Conducts daily visits to all branches for checking / assessing the service & checks the image related to the outlet and provides feedback to HOO accordingly.
- Supports the operation when needed especially during high season or replace the HOO when needed.
- Handles customer complaints when needed and work on the statistical report plus action plans.
- Audits the weekly beverages cost received from the Cost Controller and coordinates with the Head Of Operations accordingly plus clarifications.
- Handles the weekly inventory related to all branches and takes necessary actions in case of variances.
- Manages, controls and fixes a preventive plan related to the weekly indicator received from the HR Department and takes necessary actions accordingly.
- Combines the monthly Menu engineering reports received from the HOO’s and sends it to Country Manager.
- Receives Operational Financial Analysis from HOO’s after sending it, Checks & Analyses clarifications and send it to Country Manager accordingly.
- Analysis sales activities of Summer Drinks / Features … and send feedback to management
- Works on the strategic part to achieve the company objectives.
- Coordinates with the Marketing Department regarding all activities conducted within the branch such as events, marketing campaign in terms of sales & volume and ensures the promotion materials are well settled.
- Coordinates with Executive Chefs concerning any new items / Menu.
- Leading the process of new menu items implementation in coordination with concerned department.
- Delegates tasks to HOO’s regarding Horeca and F & B events in order to check best F & B practices.
- Follows up and control all activities related to POS System in terms of Void, Promo, QSA…
- Conducts periodic meetings with HOO’s and related members to communicate any problematic issue or message related to the operation.
- Controls the yearly budget for all branches and makes sure each HOO is managing it adequately
- Combines business plans presented and received by Head Of Operations and send it to management for approval.
- In charge of all maintenance activities related to Malls, outlets…
- Audits all invoices related to stewards received from HOO’s
- In charge of all Machines related to bar.
- Approves the crockery purchasing orders sent by the HOO’S
- Approves the weekly schedule & leaves related to his direct reports.
- Handles the yearly performance appraisals related to his direct reports and plays the role of 3rd party when needed.
- In charge of controlling the manning and all other recruitment activities for all outlets.
- Coached and develops his direct reports continuously.
- In charge of handling all conflict resolution, Misconducts & Gross Misconducts actions.
- Other related tasks might be required from management.

Key Performance Indicators: All Branches
- Mystery shopper report (Part related to Floor)
- Labor Cost (Related to OFA)
- Beverages Cost (Related to OFA)
- Branch Sales Target
- Food & Beverages Safety Report
- Number of complaints (Related to Floor)

Requirements

- Previous solid experience in the Food & Beverages industry, minimum 10 years of experience.
- Holds a BA degree in hospitality management or related field, master is a plus.
- Fluent in English, computer skills, flexible, presentable & has values.

Job Competencies:
High Leadership skills, Problem solving skills, decision making skills, coaching skills, Conflict Management resolution, Negotiation skills, and details oriented skills

About the Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.

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