Bus Dispatcher

Job description / Role

Bus Dispatcher - Qatar Airways - Doha

Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Job:
In this role you will be responsible for the smooth operation of Vehicle and Driver Dispatching and vehicle staging area marshalling/control in support of Qatar Airways Group transportation operations.

Operational
• Provide internal and or external customer service, whether face-to-face, through e-mails, and or over the phone, at a level that either meets or exceeds expectations to support the customers.
• Provide driver and vehicle dispatching day to day activities.
• Provide vehicle staging area marshalling/control.
• Provide a single point of contact for drivers and department management.
• Provide real-time solutions to resolve minor issues that may occur during a shift.
• Frequent communication with department management team regarding fleet and driver status to ensure quality service is provided at all times.
• Communicates all obstacles, poor driver performance, and operational issues to Lead Transport Officer.
• Ensures accuracy and completion of all data entry procedures and/ or reports that pertain to daily shift dispatch operations.
• Stay up-to-date with the contents, processes, and procedures within all Standard Operating Procedures that pertain to the Transportation Operations Section to ensure full understanding of all.
• Provide department management Continuous Improvement initiatives/suggestions whenever possible.
• Assist in providing On-The-Job Training to team new joiners as required by department management.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Requirements

You should hold relevant Vocational, Tertiary or Trade qualification with minimum 3 years of job related experience. You should have experience including either Automated Fleet and or Transportation Management Systems. You should have experience with passenger Transportation Support Services/Business within the GCC. Working experience within the aviation industry will be preferred.

Job Specific Skills:
• Knowledge with Urban Bus and or Urban Taxi Dispatching Models.
• Strong customer service interactive abilities.
• Intermediate or higher computer software utilization capabilities.
• Proficient in both written and spoken English language.
• Competent problem solving capabilities.
• Work in a team environment.
• Ability to set clear self-workflow.
• Ability to multitask.

Internal information:This is a QR.04 role within the Transportation Management team. Internal candidates must obtain an NOC duly signed by your Line Manager and Department Head.

Approved NOC's will be required if you are selected for Interview.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.