Business Manager

Job description / Role

• Putting the customer and his/her needs first at all times is the centre of this role and its focus.
• This role must be customer obsessive, ensuring that his or her team is set up for success to deliver truly world class service.
• Understanding customer behaviors relevant to the area of responsibility is key.
• This role will be the chief architect and custodian (along with other Business managers of the Guest Shopping programme that will be engineered to ensure exemplary customers service is offered to all our associates, all of the time.
• From time to time the Business manager will be meeting and escorting around the store key vendor representatives and as such must have a clear understanding of the vendor and their brand and its performance within the store so that an active and constructive dialogue can take place.
• As ‘Duty Manager’ designate this role must be able to represent the store manager and or his deputy at any time so required.
• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Identify training needs and provide regular training on current and new product lines through suppliers & internal trainers in order to ensure staff retention and development.
• Ensure staff are motivated and develop a professional retail work environment.
• Assess staff performance continuously to identify potential stars to fill future requirements.
• Inspect, monitor and continually improve customer engagement services of the staff.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Control after sales services such as exchange / refunds in coordination with service teams.
• Provide inputs to management regarding stock levels, market trends, opportunities and customer preferences to ensure that GL Dept proactively meets customer needs and provide customers with a unique shopping experience.
• Minimise stock loss through the management, implementation and adherence of GL policies and procedures.
• Analyze stock management information available to ensure sales opportunities are maximised.
• Provide and analyze reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Direct / control customer traffic flow so as to maximize sales & customer satisfaction.
• To review customer complaints / suggestions and propose improvements in customer service standards
• Control customer service activities of 3rd party service providers such as merchandisers, service squad, etc
• Ensure smooth function of supply chain / store Inventory by controlling re-ordering, returns & /stock transfers
• Ensure that all merchandising activities in the store reflect the needs of the trading period in line with the GL Marketing Calendar.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Ensure that staffing levels are optimised through planning in line with business requirement.
• Gather market /competition information through periodic visits to competitor outlets and forward the same to the management.
• The best business practices, ethics and code of conduct and ensure that business is conducted with uncompromising honesty and integrity while dealing with internal and external customers.

Requirements

• Graduate caliber.
• 5 years retail management experience in managing multiple reports and large teams.
• Department store management experience preferable.
• Luxury/Premium Fashion experience preferable.
• Good verbal and written communication skills.
• Arabic speaker preferable but not essential.

About the Company

The Ali Bin Ali Group is a privately owned company with a heritage that dates back to 1945. Our roots began with a vision to provide quality international products and services to the people of Qatar. Today our Group is one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world's leading brands across a diverse range of business activities. This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our Group but also that of our partners.

Our knowledge of the market is unrivaled. That is what keeps us ahead in an environment of phenomenal growth in Qatar. The Ali Bin Ali Group has evolved and grown in response to Qatar's diversifying requirements.

As a Group, we thrive on innovation, which is the key to our consistent market share results and achievement awards. The Ali Bin Ali Group operations are currently local but our standards are International. Our partners and competitors credit us with an impeccable reputation and with excellent public and private sector relationships. But from our perspective our most important affirmation comes from customer satisfaction across each of our Group's business divisions.