Job closed
Ref: GP219-62
Job description / Role
• Publish monthly Service Level Agreement SLA report to the concerned internal customers
• Publish monthly KPI internal and external report
• Prepare Standard Operating Procedure SOP for every function in Shared Services and update the documents as and when required
• Responsible to carry out regular sample audit for the key areas to ensure the internal controls are in place
• Maintain proper tracking and review of unclaimed credits in customer account and charges recovery account, report the status of unclaimed credits to concerned division periodically
• Conducting training to the new comers and occasional in-house interactive session on KPI/Matrix/Trends Analysis
• Assist the line manager to prepare and submit the financial Budget for Shared Service Department
• Formulate Costing process in Shared Services to determine the service cost of Shared Service’s deliverables to back charge to division
• Ensure quality Service Delivery Management
• Responsible to carry out the migration process while new ABA division/function is to be brought under Shared Service umbrella
• Monitor the service level of Shared Services among the internal customers ensuring the SLA compliance
• Interface with the Division Management team as well as other concerned staffs to design the process flow, identify the areas can be transferred to Shared Services and align with management on the service level
• Responsible for the change management in the SLA as and when required
• Carry out customer survey and analyze the survey result, plan for corrective actions and follow up
• Monitor the service level to the external customers by the shared services team
• Address the concerns of External customers to the appropriate level and meet them on a periodical basis to offer feedback on the corrective action taken on concerns
Requirements
• Minimum University degree in Accounting & Commerce from a Reputed University or partly qualified in a professional qualification such as ACCA, CIMA and CA
• Experience: Minimum 5 years’ of experience in Finance Shared Service Industry, minimum 3 years’ of experience on similar role
• Around 25 to 35 years of age.
• Excellent knowledge of MS Office and in particular EXCEL skills
• Good business communication skills
About the Company
The Ali Bin Ali Group is a privately owned company with a heritage that dates back to 1945. Our roots began with a vision to provide quality international products and services to the people of Qatar. Today our Group is one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world's leading brands across a diverse range of business activities. This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our Group but also that of our partners.
Our knowledge of the market is unrivaled. That is what keeps us ahead in an environment of phenomenal growth in Qatar. The Ali Bin Ali Group has evolved and grown in response to Qatar's diversifying requirements.
As a Group, we thrive on innovation, which is the key to our consistent market share results and achievement awards. The Ali Bin Ali Group operations are currently local but our standards are International. Our partners and competitors credit us with an impeccable reputation and with excellent public and private sector relationships. But from our perspective our most important affirmation comes from customer satisfaction across each of our Group's business divisions.