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Ref: OP496-132

Job description / Role

Employment: Full Time

General Job Purpose Brief:
Supervises and organize Aircraft Appearance Operation for assigned number of aircrafts at Ramp on shift basis to achieve the highest level of services and quality to QR and other customer airlines, as well as monitoring the on time performance of aircraft Appearance operations.

Work Duties:
• Plan and manage all Aircraft appearance team members to perform the Interior and exterior Aircraft cleaning activities.
• Allocate & supervise Cleaning and Dressing teams. This includes planning and preparation with the available staff and resources to cover all the flights within the shift.
• Ensuring adequate work force deployment for all the aircrafts based on the agreed process and time.
• Analyzing the discrepancies, developing alternatives and implementing immediate decisions to achieve safe and on time performance.
• Ensure availability of materials and equipment to cleaning and dressing teams to complete their tasks.
• Monitor and evaluate performance of the team to ensure service standards are achieved, in case of any unacceptable service level observed same to be discussed with the team and recorded before escalating to the officer.
• Manage any service issues from customers raised on the shift and completion of shift report.


Minimum Educational Qualifications:

• High school graduation
• Minimum 5 years relevant experience.
• Relevant Vocational, Tertiary or Trade qualification.
• Minimum 4 years relevant experience.

• Preferably with Hotel, Restaurant or Housekeeping Background.

Required Work Knowledge and Skills:
• Proficiency in Microsoft Office Suite
• Knowledge of operational requirement
• Working knowledge of Airport communication system
• Awareness of ground handling and safe aircraft handling procedures
• Command of English language.

About the Company

ACCIONA is one of Spain's principal business groups and a leader in the fields of infrastructure development and management, renewable energy, water and services.

With a century of history, and more than 30,000 professionals, it operates in over 30 countries on the five continents. ACCIONA is included in Spain\'s blue-chip Ibex 35 index and is a core stock in the market (see Financial Information).

ACCIONA's positioning as a pioneer in development and sustainability expresses its capacity to respond to the challenge of attaining sustainable development through all its areas of activity. One of its specific commitments is to steadily reduce its carbon footprint and lead the transition to a low-carbon economy. ACCIONA\'s activities and businesses avoid millions of metric tons of emissions every year (see Emissions Meter). The Sustainability Master Plan develops the Company's sustainability strategy.

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