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Call Center Agent (Arabic Speaker)

Human Capital Group

Qatar

Ref: SP177-04

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Job description / Role

Employment: Full Time

* Manage large amounts of inbound and outbound calls in a timely manner
* Follow communication “scripts” when handling different topics
* Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
* Seize opportunities to upsell products when they arise
* Build sustainable relationships and engage customers by taking the extra mile
* Keep records of all conversations in our call center database in a comprehensible way
* Frequently attend educational seminars to improve knowledge and performance level
* Meet personal/team qualitative and quantitative targets

Requirements

* Proven customer support experience
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Bachelors Degree or Higher Diploma
* Arabic & English Speaker

About the Company

Human Capital Group was established with intent to deliver integrated solution for Recruitment, HR Management / Processing and HR Outsourcing with a vision to import and impart the Best HUMAN RESORUCES MANAGEMENT SERVICES practices. Initially started with a services such as Recruitment & Head Hunting activity, during the process, conducted a research study on the HR Consultancy demonstrated and has envisaged us to visualize the need to work for the development of HUMAN CAPITAL in the region.

Today we work with a panel of industry Experts, Trainers, Associates of different business verticals, a huge database of recourses etc. HUMAN CAPITAL GROUP Consulting is geared to leverage International Sourcing at each stage of the transformation journey from process definition, process standardization, and consolidation to reengineering.

We service the needs of our clients, which range from start-up organizations to members of the Fortune 500 as well as renowned consulting organizations and financial institutions, from our offices. Our experts have knowledge and experience who skills HUMAN CAPITAL GROUP Consulting the initial generation of ideas and insights all the way through to detailed implementation with innovative and unique combination of recruiting and placement Capabilities.

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