Cargo Customer Services Agent

Job description / Role

Cargo Customer Services Agent (Sri Lanka and Philippines) - Qatar Aviation Services - Doha

You will handle Import and transit documentation and notify consignee of the arrival of freight and collects payment for handling charges as well as accept cargo based on IATA regulations.

You will attend to queries and email correspondence on timely manner which requires special handling and approval. You will also ensure to provide a total customer satisfaction with service quality excellence.

Requirements

You would need to have a High School Qualification with excellent spoken and written English Language as well as Computer literacy.

A good command over spoken and written Arabic would be an advantage.

Work experience in Ground Handling/Air Cargo Operations/Warehousing as well as familiarity with acceptance of Dangerous Goods/Live Animals would be preferred, as well as a strong Customer Service Experience background.

You would need to have a minimum of 2 years of job-related experience with a minimum of 2 to 3 years’ experience in Air Cargo Handling/Freight Handling, knowledge of overall Cargo operations and Cargo reservation and tracking system.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.