Job description / Role
Enjoy awe-inspiring, authentic, and memorable experiences with Banyan Tree Doha At La Cigale Mushaireb.
Chief Concierge Agent
As Chief Concierge you'll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
- Ensure all Standard Operating Policies & Procedures are adhered
- Ensure guest requests are handled in a timely manner
- Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions
- Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
Your experience and skills include:
- Degree or Diploma in Hospitality Management or related
- Minimum five years' experience as a Concierge or in a related position
- Active member of Les Clefs D'Or is an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo!
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.