Cinema Cashier & Concessionaire

Job description / Role

KEY DUTIES/ RESPONSIBILITIES:

Cinema Worker need to be aware that the job title which has been given during assessment, does not limit their duties in any way, responsibilities may be altered to suit the department and the Company business growth. Meaning Cinema Workers may be required to carry out work which is within their capabilities. This applies equally to all members of staff. Cinema Workers will work at either of the following 3 tasks and will be rotated per Cinema Management scheduling:

BOX OFFICE
Box Office Cashier will be the first encounter of a cinema customer, candidate must have a good service attitude and must help the customer choose a movie and the seating and ask him/her kindly to consider buying food and beverage to enjoy the movie better.
Box Office Cashier sell tickets to patrons and must be knowledgeable about show times, seating capacity in the theater and each movie. Customers make the first transaction at the theater with the box office employee, so a Box Office Cashier must know how to work the theater's cash register and ticketing system.

CONCESSIONAIRE
Concessionaire, are generally the next wave of employee that a customer encounters and will also work as a cash register where patrons buy such things as popcorn, soft drinks candy, and other snacks. Concessionaires have to maintain a clean area because they will be dealing with serving food and drinks and furthermore, concession stands are regularly checked by local health departments.

USHER
Usher, are generally the first person a customer contacts if there is a complaint. Ushers may help customers find lost items or people, find seats or remove unruly people. They need to make sure customers have a ticket for the show they're attending, tears these tickets and directs the patron where to go. Ushers will usually stand at a podium just before a hallway that houses all of the auditoriums. Ushers may also be referred to as "ticket taker" or "floor person." They have to maintain the area clean after customers have left, and perform theater checks during a film to ensure that the sound and picture are acceptable. Ushers must conduct routine checks of the bathrooms to make sure they are clean and well stocked.

Requirements

PROFILE: QUALIFICATIONS, EXPERIENCE & SKILLS:

• 0-2 years of experience
• High School Level
• Proven track record in a support role within a fast paced, service based, environment.
• Commitment to excellence in Guest service with proven ability to maintain significant attention to detail.
• Excellent written, verbal and listening communication skills.
• F&B experience required.

About the Company

ELAN Group was established in 2004 with the ambitious task of bringing international and unique advertising concepts to Qatar. By introducing the latest media tools to the market, with the support of globally experienced partners, we laid the foundations and set global standards for the country’s advertising sector.

Since then, we have evolved over the years to become a diversified and fully integrated media and entertainment company offering media, urban city beautification, events, and entertainment services throughout region.

ELAN Group delivers the very best in media, events, urban and entertainment services by engaging with our customers at every stage of each project and always putting them at the center of everything that we do.