Contact Centre Agents - Arabic Speaking

Qatar Airways

Doha, Qatar

Ref: GP388-1292

Job description / Role

Employment: Full Time

Tunisia Recruitment Event Arabic Speaking Contact Centre Agents - Qatar Airways - Doha

Qatar Airways is looking for Arabic Speaking Customer Services Agents with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Center located in Doha.

As a Customer Service Agent you will deliver service excellence to Qatar Airways customers via telephone, email and fax. You will need to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue.

Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.

Requirements

Fresh graduate with hospitality background are welcome, as well as candidates with work experience in the field of customer service, hotel and travel industry. Contact Centre experience is an advantage but not a must. You should have a minimum of 2 years experience in customer services in an airline/travel industry or other work area with a hospitality focus.

You are warm, cheerful, interactive, service oriented, can handle pressure and can generously be patient to deal with different passengers coming from different walks of life. You have pleasing personality and possess excellent Arabic communication. The role requires you to work on shift.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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