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Ref: RP714-6346

Job description / Role

Employment: Full Time

Position Summary:

- Assist the Credit Manager in ensuring Hotel credit Policy is followed and enforced.
- Maintaining Finance and Accounting Goals.
- Perform any other reasonable task assigned by the Credit Manager and the Financial Controller/Executive Director of Finance

It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

Core Work Activities:

General Tasks

- Ensure Hotel credit Policy is followed and enforced.
- Complete knowledge of the A/R clerical functions.
- Demonstrating and Applying Accounting Knowledge to Credit Management Issues.
- Process applications for credit facilities for companies, groups, functions, etc.
- Assist in monitoring the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements. Liaise with conventions/groups/sales departments. Reconcile Master accounts for in house conferences daily where appropriate.
- Review "Credit Check or High Balance" report for in house credit control each day for credit limits and follow-up of charge back arrangements. Document what steps were taken to verify the ability of guests on "high-balance" report to pay their balances. The assistant controller is to sign off on these.
- Assist in monitoring and pursue collection of overdue accounts. Monitor and pursue collection of overdue accounts on a structural fashion - preferably by phone for fast results. Failing any response after repeat call and letters, refer to collection agency if possible.
- Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts. The General Manager and Director of Finance must approve all write-offs
- Respond to and resolve accounts queries in conjunction with accounts receivable.
- Ensure other Accor properties/divisions as well as tenants are invoiced, as required by the Accountant.
- Action daily charge requests from reservations and front desk.
- Respond to and resolve accounts queries, if consistent pattern emerges in relation to rates for example - ascertain cause and take corrective action, e.g. improve communication with sales and reservations.
- Review City Ledger daily for correct posting of charges and take corrective action where necessary.
- Reconcile cheque list daily to cheques received by the General Cashier.
- Apply previous day's cheque list and other payments to outstanding accounts.
- Reconcile payment discrepancies and take action to resolve any; never allocate overpayments or unallocated cheques towards another account or invoice; if it cannot be resolved immediately, leave it floating.
- Processing of daily charge back request received from Reservations.
- Follow-up on overdue accounts - to legal actions if necessary.
- Prepare management reports for month end analysis (A/R Analysis) and provide documentation for Credit Meeting.
- Assist the Credit Manager with any other reasonable task.

Safety and Security

- Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Accor Control-related tasks

- Understand control frameworks including self-audits & controls defined by Accor Internal Controls team.

Policies and Procedures

- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Accountable and expected to fully comply with the company's OSHMS (Occupational, Safety & Health Management System) policies, OSHMS procedures & operational work instructions and any other relevant legislation.


- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.

Assists Management

- Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Working with Others

- Develop and maintain positive and productive working relationships with other employees and departments.
- Support all co-workers and treat them with dignity and respect.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

OSH (Occupational Safety & Health) Responsibilities

- Ensure associates are well aware about the safety aspects of work
- Ensure associates are well aware about the fire safety/ emergency preparedness programs
- OSH roles and responsibilities will be effectively communicated to team members
- Participate in the risk assessment activities
- Provide all employees with relevant OSH information in an appropriate manner
- OSH Performance review to be carried out for team members for their OSH roles and responsibilities communicated and to be held accountable

All cash handling associates are required to understand:

- Policies & procedures specified in Accor Standards such as Cashiering Responsibilities, Cashier Overage & Shortages.

Critical Competencies

Analytical Skills

- Problem Solving
- Decision-Making
- Computer Skills
- Learning
- Arithmetic Computation

Interpersonal Skills

- Team Work
- Diversity Relations
- Interpersonal Skills


- English Language Proficiency
- Communication
- Applied Reading
- Writing
- Form, Report, and Log Completion

Personal Attributes

- Dependability
- Integrity
- Positive Demeanour
- Presentation


- Multi-Tasking
- Detail Orientation
- Time Management
- Planning and Organizing

General Finance & Accounting

- Microsoft Office


Preferred qualifications:

English level:

- Speaking and understanding, reading and writing


- Bachelor's Degree in Finance, Accounting or any other related field preferred.


- Minimum 1-year experience in Credits section in 5 Star Hotel


- High level of IT understanding.
- Ability to use Microsoft package efficiently

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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