Ref: HP129-116

Job description / Role

Employment: Full Time

Works in the Funderdome premises – located in malls in children’s soft play areas ensuring the seamless operations in a safe environment for children, and providing high standards of customer service to all Funderdome customers.

Essential Functions:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensures the premises are maintained and clean for safety purposes at all times.
- Watches over the children to ensure all are attended to when and if required.
- Observes children to make sure they are playing in a safe and friendly manner, reporting any concerns to relevant parents involved and the supervisor if deemed necessary.
- Dealing with customer/ parent queries and issues, providing information or when necessary escalating to the supervisor to address
- Responsible for taking payments for any children using the premises from parents, ensuring relevant records are maintained and receipts provided to the parents.
- Reports any safety concerns to the supervisor to attend to whether it is wear and tear, or any damages caused to the property.
- Proactively contributes to the customer service experience provided through customer queries, ensuring accurate information is relayed, any promotions and additional services such as event services are informed to the customer.

Requirements

Minimum of a high school diploma with 2 years minimum working in a similar environment, with children or in a customer facing role.

High Customer service skills. Must have a fluency in English.

Females preferable

About the Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.

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