Customer Care Agent

Job description / Role

General Job Purpose Brief
Assists passengers with Special needs from the aircraft, at baggage screening area, check-in counter, Transfer Area with the available means of transportations (wheelchair and buggy) in accordance to the Sops. Ensure that while delivering service to the passengers with special needs, safety and security procedures are implemented and complied.

Work Duties
• Assists Passengers who require special Assistance through wheelchair by escorting them and ensure safe embarkation and disembarking from Aircrafts.
• Assist in handling of baggage by being proactive for Customers who need special assistance to ensure Comfort of Customers at all times.
• Assist transfer passenger connecting on other flight in carrying out check-in formalities at the transfer desk and escort passenger to the Customer Care lounge.
• Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to guarantee employee safety, security, legislative compliance, delivery of high quality service with a responsible environmental attitude.

Requirements

Minimum Educational Qualifications

Essential
• High School Qualification (e.g. O level, Year 10, min compulsory education)
• No prior job-related work experience
• Valid light Driving License of Home Country or Qatari Driving License

Preferred
• One year job related experience and Driving license

Required Work Knowledge and Skills
• Essential Good communication skills.
• Basic knowledge on airport passenger handling procedures.
• Basic knowledge on Humanitarian assistance.
• Basic Knowledge on Safety regulation

Preferred
• Computer knowledge.
• A minimum of two years driving in Qatar.
• Experience in a multinational/hospitality organization.
• Experience in a multinational/hospitality organization
• Experience in driving similar equipment (Cart/Buggy) in-house (warehouse/ passenger terminal/ Shopping malls)

About the Company

ACCIONA is one of Spain's principal business groups and a leader in the fields of infrastructure development and management, renewable energy, water and services.

With a century of history, and more than 30,000 professionals, it operates in over 30 countries on the five continents. ACCIONA is included in Spain\'s blue-chip Ibex 35 index and is a core stock in the market (see Financial Information).

ACCIONA's positioning as a pioneer in development and sustainability expresses its capacity to respond to the challenge of attaining sustainable development through all its areas of activity. One of its specific commitments is to steadily reduce its carbon footprint and lead the transition to a low-carbon economy. ACCIONA\'s activities and businesses avoid millions of metric tons of emissions every year (see Emissions Meter). The Sustainability Master Plan develops the Company's sustainability strategy.