Customer Journey Officer

Tandem Search

Doha, Qatar

Ref: KP709-2613

Job description / Role

Employment: Full Time

A leading regional bank is looking for a Customer Journey Officer to join their team in Doha Qatar.

Responsibilities:

- Develop the end-to-end customer journey by leveraging existing products, services and channels and suggesting value added services
- Contribute to the customer journey development and enhancement process of a portfolio of retail and corporate products in collaboration with relevant stakeholders
- Act as subject matter expert on customer journey innovation and experience
- Review and sign-off customer journey analysis results as part of the development process
- Review and sign-off product business cases as part of development process
- Hold regular meetings with product and channel managers to monitor progress, address issues, and plan function activities

Requirements

Requirements:

- 2-4 years of work experience in a well-known bank
- Experience in customer services excellence
- Experience in the design, development and maintenance of customer journey-maps
- Product user research and education market experience preferred
- Experience with multiple journey mapping tools
- Bachelor's Degree in related fields

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.

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