Customer Operations Director

Charterhouse

Qatar

Ref: GP186-3473

Job description / Role

Employment: Full Time

Our client is looking to hire a Customer Experience and Operations Director to join an international telecoms provider. You will be responsible for driving the customer care excellence across Qatar supporting customers via live care channels, either digital or over the phone.

Key areas of this role include: digital, business improvement, customer experience and service transformation, call centre and commercial operations. This exciting opportunity requires the person not only having the operational experience of running a call centre but someone who has gained solid digital experience collaborating across teams as the incumbent will be responsible for driving digitalization across IT and all business functions.

Requirements

The successful candidate should be at a Directors level within the telecoms sector as well as have call centre experience. You should be an innovative and forward thinking individual with a proven track record not only in operations but also in the implementation of digital across the business. You should also have strong people management skills, having managed and lead large teams previously.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.

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Director salaries in Qatar

Average monthly compensation
QAR 46,500

Breakdown available for industries, cities and years of experience