Customer Service Assistant - AFGRE

Job description / Role

Customer Service Assistant (x23) - AFGRE - Doha Festival City - Doha, Qatar

You will be responsible for efficiently managing the customer service experience in Doha Festival City Mall. At any given time, you will have to be prepared to deal with multiple individuals and their requirements. Having a customer centric outlook is essential to be successful.

You will be the representative for the mall and its reputation as in some instance, the first point of contact for guests who have entered the mall. How you behave is a reflection on the mall and it's reputation and therefore it is one of the most important function.

Requirements

In order to be a successful candidate for the role, you will need to have experience in customer service, specifically as a Customer experience representative in a shopping center or hotel environment.

At its core, the role is designed for someone who enjoys interacting with different individuals and assisting them with queries, sometimes dealing with many people at once. If you do like working on the front line, this role would be a great match for you.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.