Customer Service Crew

Novo Cinemas

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Ref: OP149-38

Job description / Role

Employment: Full Time

The Box Office Staff Team Member is specifically responsible for ensuring that the guest experience while purchasing tickets to the show is exceptional. Fast, Efficient, and the friendliest of service are requirements. The box office service areas are the responsibility of the Box Office Staff Team Member. It is critical to ensure the cleanliness, neatness, and professional image of these areas in all aspects.

The Usher is specifically responsible for ensuring that the guest experience from the moment they arrive at the cinema site is always exceptional. The in auditorium experience as well as the lobby and other public areas are the responsibility of the usher to oversee and ensure excellence.

The Concession Staff Team Member is specifically responsible for ensuring that the guest experience at the concession stand is always exceptional. The concession and food service areas are the responsibility of the Concession Staff Team Member. It is critical to ensure excellence of food quality, cleanliness, and guest service as it relates to the concession experience.

The 7 star concession and food service areas are the responsibility of the 7 star Food Service Staff Team Member. It is critical to ensure excellence of food quality, cleanliness, and guest service as it relates to the concession experience.

The 7 star Usher/Concierge is specifically responsible for ensuring that the guest experience from the moment they arrive at the cinema is exceptional. The comfort of our 7 star guests is the primary focus at all times. The in auditorium experience as well as the lobby and other public areas are the responsibility of the 7 star usher/concierge to oversee and ensure excellence.

Requirements

- Bachelor or High School Degree.
- 2 years or above experience in Hotel and Restaurant.
- Good knowledge in Hospitality and Customer Service.
- Good English Communication skills, Arabic is an advantage.
- Proven track record in a support role within a prestige level service based, environment.
- Commitment to excellence in Guest service with proven ability to maintain significant attention to detail.

About the Company

Novo Cinemas is home to the most innovative entertainment experiences in the GCC, offering each visitor A Great Time Out since 2014. We are one of the largest cinema chains in the Middle East because we push boundaries, pioneer change, and consistently strive for the "new". We began our legacy by introducing the region to such evolutionary technologies as the largest IMAX with Laser in the MENA region, online booking, e-kiosks and the first cinema-dedicated mobile app.

Novo Cinemas takes pride in showcasing the latest viewing technology, being acknowledged as the regional leader in cinema innovation when bestowed with the Most Innovative Cinema award at ComiCon ME 2017. This award is a testament to our dedication to providing customers with the most state-of-the-art movie-going experiences possible.

Our theaters are cinematic experience hubs creating lasting memories for every customer. Novo brings movies to life, letting guests choose from 2D, 3D, 4D, IMAX with Laser, ATMOS and luxury 7-Star VIP suites for their comfort. Supporting the in-theatre entertainment are bespoke gourmet menus, the latest trends in cinema snacks including frozen popcorn, fresh crepes and healthy treats. We are committed to providing every community with a personalized and outstanding entertainment experience placing cinema-goers at the forefront. Known as a destination for regional premieres, we are proud to host the most anticipated preview screenings. In addition to blockbuster releases, Novo offers corporate and private group bookings as well as alternative content such as live boxing, cricket and football matches and the performing arts. Films can be as informative as they are entertaining and Novo's commitment to education is reflected in our wide range of stunning IMAX documentary films available for private school bookings.

There are currently 158 screens across the GCC, ongoing expansion will see our numbers grow to over to 220 screens in more than 20 cinemas in four markets by 2019. Novo Cinemas. A Great Time Out! www.novocinemas.com

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