Ref: GP388-1601
Job description / Role
Customer Service Representative - Qatar Executive - Doha
Working as part of a small team, you will ensure the smooth and efficient running of the Qatar Executive ground handling operation. You will provide the highest standard of customer service to premium VIP and VVIP passengers ensuring a memorable and stress-free experience. You will promptly and effectively respond to requests, provide lounge service excellent and ensure work efficiency in the ramp and baggage handling areas.
Specific accountabilities include:
• Liaising with customers and their representatives in an extraordinary manner to ensure premium first class service
• Liaising with Ground Handling team (General Aviation) to ensure a seamless operation
• Ensuring the aircraft has received all services requested
• Providing lounge services to passengers, crew and representatives
• Organising baggage screening and processing with porters
• Liaising with MOI and Security to ensure safe, effective and secure processing of VIP passengers
Requirements
To be effective in this role, you will need a trade or vocational qualification combined with three years of relevant experience with one year in premium service provision. Prior experience within the aviation industry would be well regarded. You must be fluent in English.
About the Company
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.