Customer Services Agent (Hub Operations)

Qatar Airways

Doha, Qatar

Ref: GP388-1321

Job description / Role

Employment: Full Time

Nepal Recruitment Event - Customer Services Agent (Hub Operations) - Qatar Airways - Doha

Qatar Airways is looking for Customer Services Agent to be based in Hamad International Airport in Qatar.

You will have natural flair of delivering unforgettable customer service to all passengers travelling with Qatar Airways. You will ensure that the journey of each passenger is memorable throughout the different touch points in the Airport. Areas of service include lobby, check-in counters, aircraft boarding, coach releasing, transfer desks, arrivals, baggage services and transit hotel accommodation desk. You will constantly and consistently meet/surpass the needs of the passengers and maintain Qatar Airways professional image by adhering to all applicable policies and procedures.

Customer Services
- You will provide face to face service to Qatar Airways passengers and deals with their different needs. You will answer questions and offer information covering a wide variety of airline and/or airport related topics such as connecting flight information and direction assistance.

Check-in
- You will provide proactive service to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers so that they are directed to the relevant check-in counters and are handled efficiently. You will ensure that passengers' identification are verified and checked such as passport validity and relevant visa depending on destination.

Boarding
- You will initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of QR flights.

Transfer Desk
- You will deliver efficient service at the transfer desks for arriving QR passengers who are connecting to another flights and ensuring that all information such as baggage details are recorded. You will issue boarding cards and meal vouchers where applicable so that the transfer passengers are processed accurately and expeditiously.

Requirements

Fresh graduate with hospitality background are welcome, as well as candidates with work experience in the field of customer service, hotel and travel industry. Airport experience is an advantage but not a must. You should have a minimum of 2 years experience in customer services in an airline/travel industry or other work area with a hospitality focus.

You are warm, cheerful, interactive, service oriented, can handle pressure and can generously be patient to deal with different passengers coming from different walks of life. You have pleasing personality and possess excellent English communication. You are proficient in computer applications.

The role requires you to work on shift.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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Office Assistant salaries in Oman

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OMR 200

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