Job closed
Ref: GP186-3338
Job description / Role
Charterhouse is working with a leading property development company which is a well-established and highly-respected brand. Our client is looking to hire a professional customer centric individual to join their property management division. The Customer Services Manager would be a key member of this dynamic organisation and report directly to the Senior Manager - Property Management.
As a Customer Services Manager, you will manage the day-to-day operations of the customer call centre team. You will manage, review and align performance based on customer satisfaction surveys, coordinate with stakeholders in order to resolve customer complaints and issues, dispatch sales and leasing enquiries to sales and leasing staff as well as develop weekly/monthly reports relating to tenant requests and complaints ensuring efficient resolutions.
Requirements
The successful candidate should have a bachelors Degree in business administration from a recognised university coupled with a minimum of 8 years' experience in managing call centre operations within the property sector. You should have strong communication and interpersonal skills and knowledge of the Qatar real estate market would be advantageous.
About the Company
The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.
Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.