Data and Information Management Specialist (Temporary, Non-sponsored)

Job description / Role

This position is responsible for reviewing, refining and implementing processes related to the maintenance and management of GU-Q’s Customer Relationship Management (CRM) system. This is a technical, hands on, position that will coordinate activities in areas such as data management, data clean-up, and data integrity.

As this position is based in Doha, Qatar and offers no relocation assistance, GU-Q is looking for locally based candidates only. This is a non-sponsored position that requires all applicants to already have the necessary sponsorship to live and work in Qatar.

Duties include:

- Interview stakeholders to understand how they use the CRM system and discuss related issues and challenges;
- Review and document reporting needs and various uses for the data/information stored in the CRM system;
- Manage cleanup of existing data in CRM system, including: removing duplicates and redundant data, correcting/updating contact details, and ensuring consistent naming conventions, character and number formats;
- Work with departments to ensure data is current and accurate;
- In collaboration with stakeholders, create business processes and workflows to manage data entry, data validation, mass emailing and prevention of duplicates;
- Identify different types or categories of contacts/accounts and establish parameters for organizing and managing these groups;
- Recommend process for reviewing and approving data before it is added to the system to ensure data integrity;
- Establish a plan and schedule for systematic back-up of data;
- Create standard reports on Salesforce based on user and/or departmental needs;
- Set up processes to upload data into Salesforce from: GU-Q website, course registration systems, and Banner application; make recommendations for automating processes where possible;
- Analyze common causes for data inaccuracy and make recommendations to reduce errors;
- Document best practices, SOPs and field descriptions;
- Serve as GU-Q representative and liaison for GU 360 project currently underway on the main campus and prepare GU-Q to migrate into the 360 version;
- Train technical and non-technical users on newly established processes and procedures;
- Other similar duties as assigned.

Requirements

- Bachelor’s Degree, preferably in a relevant degree program such as computer science or information systems;
- 3 plus years’ experience as a data analyst, preferably for large multinational organization or university;
- Comprehensive understanding of a data analysis tools;
- Skilled in data manipulation, report writing, and techniques for data extraction;
- Knowledge of databases and data analysis techniques;
- Strong analytical and problem-solving skills;
- Accurate and strong attention to detail;
- Effective project management, documentation, and presentation skills.

About the Company

Georgetown University in Qatar (GU-Q) is located on the Education City campus in Doha, Qatar and offers a variety of lifelong learning opportunities for the community. The four-year Bachelor of Science in Foreign Service (BSFS) degree program is delivered by the world renowned Edmund A. Walsh School of Foreign Service with a curriculum that is identical to that offered to students in Washington, D. C. Each year, GU-Q admits a class of approximately 75 students, primarily from the Middle East, South Asia and Southeast Asia. GU-Q is sponsored by Qatar Foundation and is one of six American universities located within Education City. All students have access to a superb range of recreational and housing facilities offered by Qatar Foundation and they take classes in classrooms equipped with state of the art technology. The campus currently boasts the presence of the largest public access library in Qatar. The compensation, benefits, terms of employment and professional development opportunities for GU-Q faculty and staff are highly competitive.