Departure Control System Support Officer

Job description / Role

Departure Control System Support Officer - Qatar Airways - Doha

Departure Control Systems Support Officer (DCSSO) will manage Ground Services (GS) systems support helpdesk (24x7), customer services support and outstations for operational issues related to GS Automation.

DCSSO will manage GS Systems, Automation Support desk & Centralized Load Control, while he/she will liaise with internal Qatar Airways (QR) departments and external IT providers in case of breakdown, will proactively resolve the problem, discuss solution within the timescale, track effectiveness and set up preventive measures and consistently conduct routine checks in all Qatar Airways GS IT systems.

DCSSO will provide support to team members in developing and setting up of new processes as per QR standards and to ensure regulatory requirement are in compliance with Advance Passenger Information systems (APIS), Advance Passenger Processing (APP), Electronic System for Travel Authorization (ESTA), Secure Flight Program to/from US (SFP).

Requirements

You must hold a Bachelor Degree graduate or equivalent with minimum of one year with specialized technical experience and at least two years experience with airport operations especially Load Control, Check in, good knowledge of DCS adequate understanding of MS Word and PowerPoint and Oracle. Experience in an Airline/ Airport IT or Travel industry IT applications is added advantage.

Moreover, to be successful in this role, you must be able to work under pressure and tight deadlines, positive attitude, high sense of commitment, hardworking, you must have strong customer orientation, analytical, eye for details, good comprehension skills, communication and interpersonal skills

Ground Services Department is growing in leaps and bounds, and requires fast-paced people to keep up with the growth. If you have the zeal and enthusiasm for doing things right, this is the place for you!

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.