Desktop Support Information Technology Officer

Job description / Role

Job overview

About us
Al Khor International School is a 4 to 18, co-educational and non-selective international school. Owned by QatarEnergy LNG, the world's largest producer of liquefied natural gas, AKIS caters for the children of the company's employees. We are one of the largest international schools in the Middle East, with approximately 4,000 students across our British and CBSE curriculum schools. The school has exceptional facilities and is located in Al Khor Community, 40 minutes north of Qatar's capital city, Doha.

The opportunity

We are seeking an enthusiastic and experienced Desktop Support Information Technology Officer to join our school. The successful candidate will be a talented and dynamic professional with the ability to transform business problems into delivery of IT solutions. This is an excellent opportunity to join a friendly and welcoming community in one of the leading international schools in the region.

Skills and qualities

• Has 1-3 years of experience in computer support operations, preferably in an educational setting.
• Possesses a high school/secondary school certificate or diploma or bacheloru2019s in computing/IT or any relevant field.
• Knowledge of and experience working with Microsoft Office 365 applications.
• Good knowledge of Windows and/or macOS operating systems.
• LAN/wireless network knowledge.
• Team-oriented.
• Keen attention to detail.
• Strong customer service orientation.
• Strong analytical and problem-solving abilities.
• Ability to communicate in a user-friendly language.
• Ability to work under pressure and prioritise effectively.

Key responsibilities

• Support users with their IT equipment and software issues such as computers, smartboards, printers, Office 365, etc., through provision of advice, training and first level of IT support.
• Resolve hardware and network connectivity issues.
• Reformatting/re-imaging of computers as required.
• Regularly update AKIS workstationsu2019 operating systems and software applications.
• Guide staff on hardware and software usage.
• Escalate complicated issues to vendors, IT systems and network teams as and when required to ensure the resolution of the problem.
• Assist in preparation of departmental statements and reports as and when required.
• Perform other ad hoc duties or assignments as directed.

What we offer

• Enthusiastic and motivated students.
• Engaged and supportive school community.
• Exciting sporting, leisure and cultural activities in a friendly, diverse and hospitable country with a rich cultural heritage. Opportunities to travel.
• Our excellent single status compensation package includes:
• A highly competitive tax-free salary.
• Access to excellent leisure clubs, including restaurants, swimming pools, gymnasiums, and other sporting facilities.
• High quality continuous professional development (CPD).
• Generous housing allowance.
• Transportation allowance.
• Furniture allowance.
• Baggage allowance.
• Annual flight allowances for employee.
• Medical cover.
• End of service benefits.

Recruitment requirements

As part of the recruitment process, you will be required to submit a fully attested degree certificate, transcript and a police certificate. Please note that due to government regulations we can only consider applicants who are below 50 years of age.

Closing date

20 September 2025

Al Khor International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As part of our recruitment process, applicants will be required to undergo child protection screening, including reference checks with previous employers and a thorough criminal records check.