Director of Housekeeping

Job description / Role

The Director of Housekeeping plays an integral part in the hotel's strategic positioning as luxury hotel in all key segments. The Director of Housekeeping is responsible for ensuring the cleanliness of the entire Hotel, managing and administrating the entire Housekeeping Department, Uniform Room and Health Club operations, and ensuring Guests receive the highest possible level of efficiency, services and comfort.

What is in it for you:

- Employee benefit card offering discounted rates at Accor properties worldwide
- Opportunity to develop your talent and grow within your property and across the world!
- Complimentary meal during your shift
- Complimentary uniform laundering
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing:

- Ensure the clean and orderly appearance of the Hotel at all times by effective planning, management and supervision
- Manage an effective preventative maintenance/cleaning schedule and maintain excellent communication and partnership with the engineering department
- Select, lead, train, recognize and reward the team of Housekeeping Leaders and Colleagues, positively impacting both colleague and guest satisfaction
- Ensure high morale and productivity levels through staff planning, training and development, and monthly departmental meetings
- Ensure new employees are trained in the correct methods of cleaning and the proper use of housekeeping equipment and to ensure that said equipment is available and properly maintained.
- Oversee administration and management of all Housekeeping operations including scheduling, payroll, supply and inventory control.
- Maintain an effective and consistent quality inspection program
- Ensure that necessary resources and functional tools / equipment including linen are readily available to team
- Effective forecasting, scheduling, vacation planning and department productivity results to budget
- Responsible for executing departmental capital plans
- Follow-through on accommodation related V.O.G. responses
- Evaluate, develop and monitor departmental Health & Safety initiatives to ensure a safe working environment is maintained at all times and that employees are committed to working safely including training programs.
- Ensure annual performance reviews are conducted for all colleagues/leaders.
- Manage daily, weekly, monthly and yearly reports accurately and timely.
- Other duties as assigned

Requirements

Your experience and skills include:

- Three to Five years previous Rooms Management experience
- Proven track record to successfully lead and motivate colleagues
- Must be highly organized, energetic and possess the ability to get the job done
- Strong administration and organizational skills
- Excellent communication skills, both written and oral.

Physical Aspects of Position (include but are not limited to):

- Frequent standing and walking
- Occasional bending and kneeling
- Occasional carrying and lifting

Our commitment to Diversity & Inclusion:
We are all inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.