Director Of Laundry

Job description / Role

Job Summary:

The Director of Laundry will oversee all aspects of the laundry operations for Raffles & Fairmont Doha, ensuring the highest levels of cleanliness, efficiency, and guest satisfaction. This role involves managing a large team, implementing best practices, and maintaining cost-effective operations while adhering to brand standards and sustainability initiatives.

Key Responsibilities:

• Oversee daily laundry operations, including guest laundry, dry cleaning, and staff uniforms.
• Ensure compliance with brand and quality standards, maintaining luxury-level service and efficiency.
• Manage and develop a team of laundry professionals, ensuring optimal staff performance and motivation.
• Monitor and control budgets, expenses, and inventory to optimize operational costs.
• Implement and enforce health and safety protocols in line with company policies.
• Work closely with Housekeeping and other departments to ensure smooth operations.
• Ensure all laundry equipment is well-maintained, conducting regular inspections and liaising with engineering teams for repairs and upgrades.
• Drive sustainability initiatives, including water and energy conservation efforts.
• Analyze operational data and implement strategies for continuous improvement.
• Handle guest concerns and special requests related to laundry services.

Qualifications & Experience:

• Minimum 5-7 years of experience in a leadership role within luxury hotel laundry operations.
• Strong knowledge of laundry equipment, cleaning agents, and fabric care techniques.
• Proven experience in managing large teams and complex laundry operations.
• Excellent budgeting, organizational, and leadership skills.
• Strong attention to detail and commitment to delivering high-quality service.
• Knowledge of sustainability practices in laundry operations is an advantage.
• Strong communication and problem-solving skills.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.