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Job description / Role
A global hospitality and catering company is looking for a Director of Operations to be based in Doha, Qatar.
Responsibilities
Purpose of the role:
- Lead Health and Safety standards and contribute to reinforce a consistent Safety Culture across the operation
- Ensure strong operational performance at country level
- Achieve financial operational targets, client retention and service excellence
- Support business development and ensure success in mobilizing new contracts
- Lead solid employee performance, Engagement and promote Diversity & Inclusion in the teams
Context and Main Issues:
- Responsible for operations management in Country spanning 50-60M Euros operating in complex and challenging environments
- Develop strong Operational standards and delivery leveraging group best practices
- Drive and improve client retention across the country, support implementation of Client for Life principles
- Working with different Segments team in order to achieve growth and drive expertise in the identified business priorities by country
Main Assignments
- Drive operational delivery and financial performance
- Implement solid contract management principles and monitor client retention activity
- Monitor Health & Safety function, commitment and risks within the country
- Develop competence and skills, drive team performance in order to achieve business goals
- Support the countries in increasing their Diversity & Inclusion focus
Accountability:
- Operation performance and results
- Outstanding HSE culture
- Client retention
- Employee performance and engagement
Requirements
- 10-15 years of experience in managing Hospitality and/or a Facilities Management business in an international context
- Strong finance acumen and mastery of operational levers to achieve business targets
- Solid people management skills across in multicultural environment
- Great interpersonal skills at all level with capacity of engaging and influencing
- Solid skills in commercial and contract management
About the Company
Cobalt is part of a leading international recruitment provider with offices in Europe, Singapore and New Zealand. Cobalt offers high quality HR consultancy, executive search, contingency recruitment and Emiratization services in Dubai and the wider MENA Region. It works extensively within the fields of Construction & Engineering, Banking & Finance and HR & Business Support.
Contributing to the regions development, we play a key role in identifying and attracting the very best talent to ensure the regions potential is realized. We also understand the importance of Emiratization in ensuring the long-term success of the UAE economy and have therefore pro-actively developed a strong network of UAE Nationals within our specialist areas.