Director of Spa

Job description / Role

Company Description

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Meryal Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres.

Job Description

Director of Spa

Oversee the daily operations of the spa, ensuring an exceptional and unique guest experience that reflects the brand's commitment to excellence. This role involves leading a team of skilled spa professionals, curating innovative wellness programs, and achieving financial targets while upholding the highest standards of quality and service.

Responsibilities

• Develop and implement spa policies, procedures, and service standards tailored to Rixos Premium Qetaifan Island North.
• Manage spa budgets, financial plans, and control expenditures to meet financial objectives.
• Lead, train, and motivate the spa team to deliver personalized and memorable guest experiences.
• Design and promote bespoke spa services, wellness packages, and signature treatments exclusive to Rixos Premium Qetaifan Island North.
• Ensure all spa operations adhere to health, safety, and hygiene regulations.
• Maintain the cleanliness, ambiance, and functionality of the state-of-the-art spa facilities.
• Handle guest inquiries, feedback, and complaints with professionalism and care.
• Collaborate with the marketing and sales teams to develop promotions that enhance the spa's visibility and revenue.
• Stay updated with the latest spa and wellness trends to keep Rixos Premium Qetaifan Island North at the forefront of luxury wellness.
• Build and maintain strong relationships with premium vendors and suppliers.

Qualifications

• Bachelor's degree in Hospitality, Business Management, or a related field.
• Minimum of 5 years of experience in spa management within a luxury hotel or resort setting.
• Strong leadership, organizational, and communication skills.
• In-depth knowledge of luxury spa treatments, services, and products.
• Proficiency in financial management, budgeting, and revenue generation.
• Exceptional customer service and interpersonal skills.

Additional Information

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.