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Division Manager - Commercial

Chalhoub Group


Ref: GP285-1431

Job description / Role

Employment: Full Time

Job Title: Commercial Division Manager
Job Family: Retail & Wholesale

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity,

Empathy and Flexibility

Job Summary:

The job holder of this position is responsible for setting up the business plan of the Division along with goals and objectives, budgets and commercial targets in alignment with the Group's strategic direction for the short and long term. In addition, the job holder is responsible for managing the human capital within the division, directly or through Department Managers, ensuring excellence of commercial performance.

Key Responsibilities:

- Elaborate the vision at the division level and set up the yearly strategic plan and the yearly budgets in accordance with the organization's vision and mission
- Conduct strategic meetings with suppliers, marketing, merchandising and regional teams to negotiate commercial conditions (margin, animations, exclusivity)
- Develop and conduct the implementation of goals, objectives, policies, procedures and work standards
- Coordinate with the Marketing team; recommend marketing mix for existing shops and new openings

- Set the yearly budget of division in line with plans and needs and monitor the budget achievement

- Monitor and direct daily operations to ensure that goals and
- Approve Brand mix and oversee smooth implementation of opening, closing and renovation of shops and often get involved with the buying process
- Maintain smooth relationships with the suppliers and business partners to ensure that overall growth of the division is aligned with the company's strategy
- Negotiate targets, locations and brand support with key suppliers
- Promote customer service excellence by running surveys and analysing benchmarks

Financial Accountability:
- Develop, monitor and oversee the division's budget and financial KPIs
- Analyze and improve cost effectiveness; prepare, review budget updates in collaboration the Retail Regional Manager
- Prioritize and allocate available division resources, make recommendations for improvement and ensure maximum effective service provision
- Evaluate the effectiveness of the division by validating the final P&L


- Attend Managers' meetings to review the shops performance: sales achievements, marketing activities, staff training, and provide reports to high Management in a concise and informative manner
- Monitor and analyze market trends, competitor activities; provide action plans and follow up on implementation

People Management:
- Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback in order to support professional development and maximize performance
- Ensure identification and proper development and recognition of Talents within team
- Ensure optimization of resources through proper manpower planning

- Leadership Level
- Strategic Vision Advanced
- Prioritizing for results & operational excellence Advanced
- Engaging, Aligning & Developing People and Teams Advanced
- Leading for Change & Demonstrating Agility Intermediate
- Behavioral Level
- Collaborating for efficiency Advanced
- Drive, entrepreneurship and adaptability Advanced
- Communicating effectively Intermediate
- Developing and managing self-awareness Advanced
- Core Functional Level
- Guest Experience Focus Advanced
- Hybrid Understanding Advanced
- Influencing & Negotiating Advanced
- Business & Financial Acumen Advanced
- Retail-Specific Functional Competencies Level
- Buying Excellence Intermediate
- Retail Operations Advanced

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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