Duty Manager - Premium Check-In

Job description / Role

Duty Manager - Premium Check-In - Qatar Airways - Doha

Pro-actively, you will organize effectively and co-ordinate necessary activities to ensure efficient, productive and risk free operation throughout Premium Check-In. Moreover, you will be responsible for the day-to-day operations and ensure that there is continual communication and liaison with the airport service providers. You will manage all areas of Premium Operations within the airport environment and to support the Manager Premium Operations with administrative and performance management of staff.

Being responsible for the overall control of your shift, your focus will be on the relevant KPI's, ensuring 5 star service delivery and you will ensure punctuality and safety of all Qatar Airways Operations. A person of action is the key to success in this role!

Your ability hnadle large team and to multi-task will be put to the test as you manage and organise the relations between airport service providers and users, ensuring workloads and resources are managed for optimum performance.

Requirements

You will need to hold a Bachelor Degree or equivalent, with minimum 5 years of job-related experience and worked in a supervisory level for at least 3 years in Airline Management /Aviation, ideally in managerial experience in airport operations or hub environment . Below the wings or GHA experience is desirable. If you enjoy problem solving, thrive on pressure, like organising, planning and are a decision maker, then you are the right person for this face paced environment!

To be successful in this role, you will need to possess strong leadership skills, excellent negotiation/influencing skills as you oversee the daily operations on your shift, supporting and monitoring your colleagues, handling passengers concerns, providing clear and concise communication to all units of the Hub Operation.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.