eCommerce Operations Associate

Chalhoub Group

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Ref: GP285-3355

Job description / Role

Employment: Full Time

Our Ecommerce Operations Associate is responsible for the fulfillment of ecommerce orders in offline channel (retail stores) with the greatest sense of urgency and efficiency. Responsibilities include and not limited to receiving, picking, packing, processing, organizing and managing online orders and stock.

Key Responsibilities

- Achieve e-commerce sales target
- Comply with System processes to fulfil accurately and timely e-com orders in the storers, and pack them according to standards.
- Ensure accuracy of SOH records in the stores vs system.
- Ensure availability of ecommerce PLVs including but not limited to ecommerce boxes in all sized, ecommerce samples
- Ensure compliance of receiving practices with established SOP for all GWP, PWPs and other zero-value stock
- Support frontline team in returns processing
- Ensure knowledge transfer to other team members and sharing awareness of hybrid approach in retail
- Report instantly about identified technical errors with IT Service Desk and take necessary action to explain issue and keep communication with support team
- Report instantly about identified shortages in stock and take necessary action to explain issue with the concerned stakeholders to update their records in the system

Requirements

- Handle timely e-com returned orders to the stores and process duly and accurately their transactions in the system
- Whenever necessary, provide feedback to the concerned stakeholders to streamline working processes and improve their efficiency
- Ensure compliance with Omnichannel system processes and operating policies and procedures.
- Fulfill timely and accurately e-com orders received in the stores.
- Ensure that order items and quantities are accurate and in good selling conditions before packing
- Pack the orders as per trained and communicated standards
- Ensure orders are packed before collection time by Delivery Service Provider
- Ensure orders are packed before collection time given to customer for Click&Collect orders
- Ensure that all orders collected are well documented and maintain records of collection by Delivery Service Provider and deliveries to Customer.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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