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Job description / Role
Facilities manager
• Authority to spend the approved budget.
• Evaluates, approves and implements change at the contract level Recommends and initiates change to delivery plans, develops new management tools and operating processes writes variable project proposals and supporting business cases.
• Accountable for all site operations including direct staff and third-party suppliers Maintains networks with peers, professional bodies and wider FM community.
• Accountable for all site operations including direct staff and third party suppliers Maintains networks with peers, professional bodies and wider FM community.
Your responsibilities will include:
• Ensuring that all requirements are met to satisfaction.
• Providing company timely and accurate feedback on all operational activities and issues.
• Utilizing the company’s computerized systems to plan, schedule, track, and report on the services.
• Communicating and ensuring alignment with the owner's representative or contract administrators.
• Setting clear goals and objectives that are aligned with the company's goals and objectives.
• Developing processes designed to promote effectiveness, efficiency, and reduce expenses.
• Developing a relationship with the company and representatives.
• Demonstrating a “Business First” attitude as it relates to the quality and total system cost approach to the facility.
• Ensuring that service provider's onsite staff is highly motivated and qualified to provide the services.
• Ensuring on-going technical training and superior customer service skills.
• Managing company's separate elevator maintenance contract and other separate as directed by holder from time to time.
• Maintaining discipline, and keeping assigned work areas in good order and appearance at all times.
• Minimize overtime by planning and scheduling work, by adjusting work shifts, by implementing approval requirements, and other management and control techniques.
• Ensuring that rigorous time accounting is maintained for service provider's on-site personnel.
• Using the company’s facility management software to capture data.
• Developing and ensuring compliance with a robust safety program comparable to ‘Owner Operational Integrity Management System’ ("OIMS") program in scope, depth, training, record keeping, effectiveness, and other significant provisions.
• Ensuring full compliance with and assist in the ongoing operation and improvement of the OIMS program.
• Ensuring proper and continued operation of buildings' equipment and facilities.
• Ensuring service level commitments to building occupants are honoured.
• Complying with the company’s security requirements.
• Ensuring timely delivery of materials and supplies.
• Ensuring that periodic meetings are scheduled and held with subcontractors to review operational activities, non-conformance, etc.
• Ensuring the services are performed in accordance with building and other applicable codes and standards. Obtaining all regulatory and other applicable permits required for building operations. Scheduling timely inspections by regulatory agencies as required.
• Ensuring the timely and accurate submission of planned and ad hoc reports, including, but not limited to, a monthly accomplishment and non-conformance report.
• Ensuring that procedure manuals are available, updated regularly and that individual departments follow all procedures.
• Ensuring access lists to all company's systems and databases are kept current (additions, deletions, changes, etc.).
• Retaining all records in accordance with the ‘Owner's Records Retention’ policy.
• Managing and monitoring all financial processes.
• Ensuring proper budgeting, analysis, forecasting, and cost control to operate within the approved Budget.
• Ensuring service provider's department managers take ownership of all aspects of their budget and the budget process.
• Ensuring that adequate financial stewardship and controls are in place to comply with generally accepted accounting practices and the specific requirements of Owner, whichever is more stringent.
• Ensuring timely payment of labour, material, and other service providers and subcontractors, and regulatory agency fees including permit and inspection fees.
• Managing inventories and provide periodically and ad hoc reports.
Your experience, knowledge and skills need to include:
• Excellent HSE understanding.
• Experience managing large teams.
• Excellent communication skills both written and spoken. Fluency in English.
• Computer literacy and proficiency with Microsoft Office programs.
• Strong motivational skills.
• Creativity and design flair ability.
• Professional appearance and attitude.
• Strong comprehension and interpretation skills.
• Strong document preparation skills and accuracy.
• Good organisation and planning skills.
• Ability to work in a team and alone as an activity requires.
• The strong customer service focus is preferred.
• Knowledge of FM, engineering and building environment.
• Experience of CRM using databases.
• Experience in facilities management (multi-site operations, management of multi-disciplinary teams, commercial contract management, managing large budgets, implementation of various FM strategies)
• A desire to grow and develop their skill and experience in business development.
• Ability to meet tight deadlines whilst working under pressure.
• Flexibility and ability to work late hours as to when required.
• Exceptional customer interaction skills.
• Strong all-around understanding of all aspects of FM services and contract risk management.
• Budget management and cost control.
• Quality management.
• Communication, negotiation and influencing skills.
• Financial management and business acumen.
Requirements
• A chartered member of relevant professional or trade organisation.
• A degree qualification in FM or related discipline.
• A degree or equivalent qualification in relevant subject.
• Minimum advanced level Microsoft PowerPoint.
• Minimum advanced level Microsoft Word.
About the Company
Mace is an international consultancy and construction company that has delivered world class projects since 1990. Today we employ over 6,000 people across five global hubs in Europe, Middle East North Africa and India, North America, Asia Pacific and Sub-Saharan Africa.
Four simple values guide our behaviour in our pursuit of a better way; Safety first - going home safe and well, Client focus - deliver on our promise, Create opportunity - for our people to excel, Integrity - always doing the right thing. We aim to attract the best and brightest people, whatever their background, to bring new perspectives to some of the most complex and inspiring projects around the world.
We support our people who are aiming to achieve an academic or professional qualification that will help them develop personally and deliver to the highest standard for our clients. At Mace you can deepen your knowledge, expand your skills and define your own path.