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Field Service Engineer, In-Flight Entertainment Systems & Connectivity

Thales Middle East

Doha, Qatar

Ref: LP639-82

Job description / Role

TOGETHER WE ENTERTAIN MORE THAN 100,000 PASSENGERS A DAY WHILST IN-FLIGHT

THALES GROUP AND THALES IN QATAR

Worldwide, our customers rely on our expertise and innovation of 62,000 people in 56 countries across five markets; Aerospace, Space, Transportation, Defense and Security.

TOGETHER WE ENTERTAIN MORE THAN 100,000 PASSENGERS A DAY WHILST IN-FLIGHT

THALES GROUP AND THALES IN QATAR

Worldwide, our customers rely on our expertise and innovation of 62,000 people in 56 countries across five markets; Aerospace, Space, Transportation, Defense and Security.

We have been present in Qatar for over 35 years and with over 200 employees to date and we are growing rapidly. Thales in Qatar is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Our people are working on two major urban rail projects; the Doha Metro and Lusail Tramway and providing security and communications systems for Hamad International Airport and Doha Port as well as delivering world-class In-Flight entertainment and Connectivity systems.

AEROPSPACE

Thales people design solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference

In-flight entertainment

What does it take to develop a world-class entertainment system that's used 30,000 feet in the air? The Thales In-Flight Entertainment and Connectivity (IFE) product offers an end-to-end solution that supports our customers before, during and after the flight. Thales supplies 40% of the world's IFE systems and is committed to becoming the industry leader. Trusted by over 100 airline companies and used by over 200 million passengers a year, the Thales InFlyt Experience team powers the innovation, vision and brilliance needed to deliver a first-class solution.

That is why we rely on our people to help us master the most complex environments for our customers, and careers start here.

WE ARE CURRENTLY LOOKING FOR A "FIELD SERVICE ENGINEER, I N-FLIGHT ENTERTAINMENT SYSTEMS & CONNECTIVITY" TO JOIN THE THALES IN-FLIGHT ENTERTAINMENT TEAM IN DOHA, QATAR.

The Field Service Engineer will provide on-site technical support to customers.

Key Responsibilities:

- Provide timely in-airline and on-wing support on Thales IFE system in terms of fly-along support, entry-into-service support, in-service fault finding and diagnosis, carry out corrective action.
- Due to service pattern of aircraft, such services may be carried out during irregular hours or during off duty days.
- Provide quality information and communications to customers for proper operation and/or good understanding of issues.
- Provide value-add feedback to Thales Avionics IFE in terms of issue encountered, analysis results and possible improvement plan.
- Work closely with Thales IFE Technical Support team on all technical issues related to IFE system (System failures, Network issues, Fiber optic issues…). Ensure good communication with Dubai based regional team and central office based in Irvine California.
- Evaluate the needs of the customers and relate details to appropriate internal departments.
- Perform other reasonable related duties as assigned by immediate supervisor or upper management.
- Participate actively in any retrofits and / or the entry into service of new systems at assigned customers.
- Work actively with the assigned customers to gather reliability data for all Thales IFE equipment.

Requirements

- Diploma/Degree in Engineering.
- Minimum of 8 years of experience in the Aviation Industry in an Avionics/IFE role.
- Capability to comprehend and follow instructions, procedures, diagrams, manuals and to comprehend and follow verbal instruction.
- Working knowledge of relevant aviation documents such as ICD, AMM, IPC, WDM, and SCM preferable.
- Knowledge of electrical/electronic and digital networks and the relevant software protocols.
- Ability to troubleshoot complex networks.
- Valid driver's license required.
- Excellent computer skills.
- Fluency in English is a must.

Your contributions to Thales' cutting-edge products make possible the continued delivery of excellence and hundreds of millions of satisfied passengers globally. If your skills, experience and attitude match the above and you are looking for exciting challenges, please apply now using the link below and we will be in touch. At Thales in Qatar, we provide careers - not jobs.

About the Company

With operations in 50 countries and 68,000 employees, Thales is a world leader in mission-critical information systems for defence and security, aerospace and transportation.

Building on its expertise in the most sophisticated technologies and large-scale software systems, Thales is stepping up to the security challenges of its customers in an increasingly complex world. With its global network of 22,500 high-level researchers, Thales has earned particular recognition for its ability to develop and deploy dual civil and military technologies. Leveraging its international operations and spanning the entire value chain from equipment to systems and services, Thales is playing a pivotal role in making the world a safer place.

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Service Engineer salaries in Qatar

Average monthly compensation
QAR 6,500

Breakdown available for industries, cities and years of experience