Field Services Engineer - C4I

Job description / Role

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defense, security and space, our architects design innovative solutions that make our tomorrow's possible.

We have been present in Qatar for over 35 years and with over 200 employees to date and we are growing rapidly. Thales in Qatar is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Our people are working on two major urban rail projects; the Doha Metro and Lusail Tramway and providing security and communications systems for Hamad International Airport and Doha Port as well as delivering world-class In-Flight entertainment and Connectivity systems.

We are currently looking for a Field Services Engineer - C4I to join the Thales team in Qatar.

Definition of C4I:

Commander is the Thales Computerized Command, Control, Communications and Intelligence (C4I) capability. A standardized and open architecture hosting tactical communications and operational information systems leverages our ability to provide integrated and interoperable solutions.

Role & Responsibilities:

- Provide daily technical support on C4I system to our customers
- Provide on the job training for installation, integration, operation and maintenance
- Set-up the C4I system inside the vehicle and the Training Center
- Provide required support for installation, update and the maintenance of the C4I software.
- Support as and when requested the End-User during the preparation and the execution of live deployment of its vehicles
- Collaborate with the customer and maintain a high level of confidence
- Be attuned to the customer, maintain good relations between the customer and Thales and be a proactive in the reporting of risks of dissatisfaction
- Build and strengthen local relationship with customer team as well as other local and projects stakeholder
- Support the program to build proposals and action plans
- Identify and carry out actions to push the development of services and strengthen the business

Requirements

Desired Experience & Skills:

- 10+ years specialized experience
- Advance understanding of Thales C4I system, Tactical radios, Sub-system and System overview
- Troubleshooting
- Site Survey
- Technical Proposal Writing
- Customer Training
- Customer & Business Oriented
- Experience in Defense Environment
- Excellent communications skills in English language is mandatory
- Knowledge of Arabic language will be an added advantage

At Thales we provide CAREERS and not only jobs. With Thales employing 65,000 employees in 56 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

About the Company

Thales is a global leader in advanced technologies, investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum computing – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organizations and governments – in the defense, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.

Thales has 81,000 employees in 68 countries. In 2020 the Group generated sales of €17 billion and Self-funded R&D 1B€.