Front Desk Agent

Job description / Role

Company description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BeLimitless

Job description

Responsibilities:

Reporting to the Director of Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
• Handle guest requests, questions and concerns effectively and promptly.
• Promote a professional team environment.
• Follow department policies, procedures and service standards.
• Perform any and all other tasks assigned by management.
• Uphold the highest standard of internal and external customer service at all times.

Qualifications

• Proficient in English; bilingual is an asset.
• One year previous experience as a hotel concierge in a luxury hotel desirable.
• Excellent knowledge of surrounding area an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours.
• Knowledge of Opera PMS, Windows, MS Office Suite an asset.
• Membership of Clefs d'Or is an asset.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.