Front Desk Supervisor

Job description / Role

Job Description

As an Front Desk Supervisor, you will show your leadership and interpersonal strengths to oversee daily operations of the Front Office team while ensuring an exceptional guest journey.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed with friendly and engaging service
- Demonstrate a commitment to personal guest service excellence
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Take the initiative to add a personalized experience
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Train, direct the work of, resolve issues/problems and coach and counsel the other Front Office members to ensure a quality operation
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Requirements

Your experience and skills include:

- Minimum of 1 year experience as a Front Desk Supervisor
- Hospitality Diploma is an asset
- Service focused personality is essential and previous leadership experience required
- Proficient in the English language (verbal & written), additional languages are a plus
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Excellent interpersonal and communication skills
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous customer related experience an asset
- Prior experience working with Opera or a related system
- Computer literate in Microsoft Window applications an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Must be flexible in terms of working hours
- Must have the ability to handle cash effectively and accurately

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Accor Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities

Your team and working environment:

- Dynamic working environment
- Defined career development path
- Friendly and supportive team

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.