Front of House Concierge

Ali Bin Ali Group

Doha, Qatar

Ref: GP219-155

Job description / Role

Employment: Full Time

Description

This role will be responsible to deliver the highest standards of customer service ensuring clients experience a seamless journey from booking, through greeting to departure. To act as the first point of call for all client enquiries, pro-actively sell Urban Retreat services including accurate recording of client information and processing of payments and reconciliation of cash.

Requirements

Requirements

- 3-5 years Front of House or Guest Relations experience in a luxury environment.
- Preferably in a professional salon or spa
- Excellent communication skills including fluency in written and spoken English
- Knowledge of wellness and beauty.
- Sales and target driven.
- Ability to work cohesively with other employees as part of a team.
- Must be flexible and prepared to work evenings weekends and national public holidays.
- Good understanding of hygiene best practice.
- Must adhere to salon standards of exceptional personal grooming, representing the Urban Retreat brand to the highest of standards.

About the Company

The Ali Bin Ali Group is a privately owned company with a heritage that dates back to 1945. Our roots began with a vision to provide quality international products and services to the people of Qatar. Today our Group is one of the largest retail and distribution companies in Qatar. We are also proud to say we have a long-standing reputation for building successful partnerships with the world's leading brands across a diverse range of business activities. This success is born out of our unwavering commitment to the long-term development and strategic growth of not just our Group but also that of our partners.

Our knowledge of the market is unrivaled. That is what keeps us ahead in an environment of phenomenal growth in Qatar. The Ali Bin Ali Group has evolved and grown in response to Qatar's diversifying requirements.

As a Group, we thrive on innovation, which is the key to our consistent market share results and achievement awards. The Ali Bin Ali Group operations are currently local but our standards are International. Our partners and competitors credit us with an impeccable reputation and with excellent public and private sector relationships. But from our perspective our most important affirmation comes from customer satisfaction across each of our Group's business divisions.

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