Front Office Agent

Job description / Role

The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Reports directly to Shift Leader.
- Interacts and cooperates with other Front Office employees as appropriate.
- Interacts and cooperates with other hotel departments as appropriate.
- Interacts and cooperates with other hotel guests as appropriate respecting the hierarchy.
- Greets guest courteously upon arrival.
- Ensures that all guests receive warm genuine and courteous welcome whenever they approach the desk.
- Assigns rooms for arriving guests.
- Advise all guests of their room numbers, room rates, departure date and time.
- Promotes in house services and facilities upon check in.
- Acts as a sales person in order to maximize room revenue enhancing the up selling front office program.
- Keeps an accurate room status at all times.
- Maintains and controls the signed registration cards and the room rates
- Follow up on accurate billings and right covering.
- Handles complaints efficiently and promptly.
- Actively participates in group/crew rooming.
- Handles guest needs, inquiries and requests on time and efficiently.
- Ensures that all pertinent information is recorded on registration card.
- Reports daily activity in log book.
- Ensures that the archive room is well organized and updated
- Maintains a good employee relationship.
- Performs related duties and special projects as assigned.
- After completion of all relevant hotel training programs and upon receipt of the hotel (departmental) handout, you must adhere to and be completely conversant with.
- Hotel Fire and Evacuation Procedures
- Hotel Security (bomb threat) Procedures
- Hotel Health and Safety Policy and Procedure
- Hotel Facilities and attractions
- Hotel operational standards and departmental procedures.
- Short and long term marketing promotions.
- All sections contained within the Hotel Handbook.
- La Cigale Hotel Environmental Policy.

Requirements

Your experience and skills include:

- Bachelor's degree in business or related field
- Experience in customer relationship management
- Experience in managing and directing a sales team
- Excellent written and verbal communication skills
- Dedication to providing great customer service
- Have good listening skills
- Is able to put himself/ herself in the audience's shoes
- Is able to follow up and follow through
- Has the ability to network in a genuine - authentic way
- Is persistent, and has the ability to focus, priorities, manage tasks and meet deadlines
- Work experience in Qatar is an added advantage

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.