Front Office - Receptionist

BLR World

Doha, Qatar

Ref: SP807-09

Job description / Role

Employment: Contract

Objectives: Job Purpose
- To ensure a smooth and accurate check-in/check-out operation in the Front Office.

Main responsibilities: General Responsibilities
- Live and support The Living Adventure’s vision, ambition and purpose.
- Deliver highest quality service to exceed expectations.
- To be attentive to personal hygiene and grooming standards.
- Develop yourself by attending all trainings required in your department.
- Maintain safe and healthy work environment by following fire, health and safety standards at all times for self, colleagues and guests.
- To be flexible to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Key Job Responsibilities
- Register and process check in for all arrivals.
- Handle guest checkouts efficiently and professionally.
- Update guest information into the computer after a complete check in.
- Fulfill guest requests and liaise with the department concerned to ensure immediately follow up.
- Handle guest room keys and ensure effective control for guest security.
- Report any unusual occurrences or requests to the department head.
- Be aware of the project's accident Prevention Policies.
- Ensure the cleanliness and neatness of the front office area.
- Ensures that all guests are greeted on arrival & departure.
- Review logbooks verify outstanding and follow up pending.
- Identify if any special assignment for the day.
- Check your property situation, occupancy, groups, etc.
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
- Prepare for daily arrivals in terms of room allocations and special guest requests.
- Co-ordinate with colleagues whenever necessary regarding operational concerns.
- Be familiar with the operational procedures.
- Participate in regular meetings and briefings as scheduled.
- Participate in any scheduled training and development programs that may improve personal or departmental standards.

- Reporting to: Front Office Supervisor & Duty Manager
- Subordinates: Front Office Manager
- Duration: 6-7 months
- Desired start date: ASAP

Requirements

- Nature and length of previous experience: Have a minimum of one (1) year experience handling a similar role.
- Fluency in English is compulsory.
- Soft Skills and Personality traits: Competencies
- Passionate about people and service orientated.
- Demonstrates organizational skills and high attention to detail.
- A high level of interpersonal skills with ability to communicate with all levels of employees.
- Proven team working skills and able to work effectively and contribute in a team.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic
- Language Fluency: English

About the Company

We are an award-winning consultancy for the culture, entertainment and events sectors, enabling organizations to plan, staff and run amazing experiences with the best people.

We connect our worldwide clients with the right people to bring their permanent and temporary exhibitions, events and activations to life and we empower culture, entertainment and events professionals at every level with the right training, support and community to shine at the world’s leading visitor experiences.

Together with our clients, our teams give guests an unforgettable time at the world’s most exciting events, experiences and activations.

Our core services are Consultancy, Recruitment, Training & Operations.

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Receptionist salaries in Qatar

Average monthly compensation
QAR 3,500

Breakdown available for industries, cities and years of experience