Front Office Receptionist

Job description / Role

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a professional and friendly Front Office Receptionist to join our team at Swissotel Corniche Park Towers Doha. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional customer service. Your attention to detail and organizational skills will be key in managing daily operations and maintaining a smooth guest experience.

• Greet and welcome guests in a warm and professional manner
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded
• Handle guest inquiries and requests promptly and courteously, providing information about hotel services and local attractions in Doha
• Process payments and maintain accurate financial records
• Answer phone calls and respond to emails in a timely and professional manner
• Collaborate with other departments to ensure seamless communication and guest satisfaction
• Maintain the cleanliness and organization of the front desk and lobby areas
• Handle guest complaints and issues with empathy and efficiency, escalating to management when necessary
• Ensure compliance with hotel policies and procedures while maintaining guest confidentiality
• Assist with additional administrative tasks as needed

Qualifications

• Previous experience as a Front Office Receptionist or in a similar role within the hospitality industry
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor
• Strong organizational skills and meticulous attention to detail
• Proficiency in Opera hotel management software
• Demonstrated passion for delivering exceptional customer service
• Fluency in English; additional language skills are a plus
• Availability to work flexible hours, including weekends and holidays
• Basic computer skills, including proficiency in Microsoft Office suite
• Ability to multitask effectively and prioritize in a fast-paced environment
• Knowledge of local attractions and services in Doha, Qatar
• Professional appearance and positive attitude
• Ability to stand for extended periods and assist with light lifting when required

Additional information

Your team and working environment:
Life is a journey. Live it well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.