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Front Office Supervisor

Ramada Encore Hotel Doha


Ref: LP942-02

The Role

Define the organization of work to be performed by the team members, supervise, co-ordinate and plan daily activities of the Front Office Team.
In charge of entire Reception shift and Cover all GSA’s duties if and when required.
Ensure follow up of billing instructions.

Ensure adequate staffing at all times and perfect staff performance and discipline.

Apply and implement new procedures.
Know the services offered by the Hotel and encourage the guests to use them during their stay at the Hotel.

Know the pricing policy of the Hotel.
Aware of all Ramada Encore and Brand policies & requirements standards.
Strive to optimize the occupancy rate, the average price per room and the turnover of the Ramada Encore team.
Know the local environment of the Hotel: city, culture, activities, shopping malls and general information.
Listen to the guest at all times, strive to answer all requests from the guests as quickly as possible.
Establish good working relationships with the guests and the team.
Ensure that the services offered and the provisions provided to the guests are up to the Hotel's standard.
Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.
Update and monitor guest history ensuring that they are maintained as per the standard.
Create & update reservations following Ramada Encore standards.
Ensure that the telephone, e-mail, fax and safe deposit services are available for the guest.
Supervise and perform check-in and check-out for all individuals and groups.
Provide wake-up calls as requested by the guests and ensuring that calls are delivered professionally.
Forward all relevant information to the other departments in the Hotel promptly.
Check the cleanliness of the Lobby, Entrance, Back Areas and Workspaces.
Ensure that all documentation is up to date and filled accordingly (Duty Logs, Incident Report etc.)
Ensure shift checklist are filled on every shift, checked and filed accordingly.
Ensure credit limit, arrival and departure clearance checks are carried out on every shift.
Following up on unsettled bills and Follow up on extension of stay and billing arrangements.
Ensure corporate backup checks are carried out every shift.
Check that the CID system is updated promptly.
Prepare lists of arrivals and departures preferences, groups and VIPs room allocations.
Controlling room situation.
Prepare and check cashier closure of the Receptionist for the Finance Department.
Monitor all reservations in order to ensure that the availability each day is correct with attention to key accounts.
Check the discrepancies reports from the Housekeeping Manager and notify him/her of any discrepancies. Ensure DND rooms are checked.
Prepare the reservations for late arrivals.
Check the petty cash float at the start and end of the shift
Implementation of new procedures.
Requisitioning items / forms.
Ensure that all entries in the logbook is read and followed up if necessary.
Take part and Conduct training in the technical training of trainees within the department.
Take part in departmental meetings, as well as internal training sessions.


Diploma or Degree in Hotel Management or equivalent.
Minimum of 2/3 years' experience in Front Office.
Previous experience in a multi-cultural environment is essential.
Fluent in English , a 2nd language would be a plus.
Leadership and good at supervising a team.

About the Company

Ramada Experience Encore Doha Hotel . . . Innovative, Inspired, Intelligent

A daringly different hotel in the heart of Doha, Qatar, the new Ramada Encore Doha is for the connected traveller looking for a hip, innovative, modern hotel with passionate service and at a reasonable price. Casually chic and simply smarter, our hotel is a contemporary urban oasis with vibrant spaces, cool ambiance, and cutting edge technology for your international lifestyle. Bold colours and stylish décor offer a refreshing, energetic environment for working, playing, eating and meeting. We work around you, giving you what you need, when you need it.

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