General Manager (Beauty Salons and Showroom - B2B and B2C)

Job description / Role

The General Manager at Onex Beauty Group (OBG) will lead operational, financial, and team management across both B2B and B2C channels. This role involves strategic leadership, a focus on high-quality customer service, and seamless daily management of operations. The GM will work closely with department heads, develop key partnerships, and uphold OBG’s standards of excellence to drive brand loyalty and growth.

Key Responsibilities:
- Oversee all salon & showroom operations, and service delivery.
- Manage budgets, control operational costs, and monitor KPIs to boost efficiency and profitability.
- Mentor and guide management, promote growth, and ensure accountability through regular appraisals.
- Foster a collaborative and client-centered culture.
- Develop strategies to increase client loyalty and referrals.
- Ensure quality service from entry to exit, manage feedback systems, and oversee loyalty programs.
- Build relationships with industry influencers and local businesses for brand partnerships.
- Negotiate vendor contracts to align product offerings with client needs and salon services.
- Craft marketing strategies for B2B and B2C, leveraging digital platforms and in-store promotions.
- Partner with the marketing team on campaigns and monitor sales performance for growth opportunities.
- Set budgets, analyze financial data, and identify areas for cost optimization and revenue enhancement.
- Implement revenue-maximizing policies and maintain financial health.
- Address client feedback to uphold the company's standards of excellence.
- Act as a brand ambassador at industry events and maintain high client care standards.

- Bachelor’s or Master’s degree in Business Administration or related field.
- 5+ years in a General Manager or similar role, preferably in the salon or beauty industry.
- Strong leadership, organizational, and communication skills.
- Knowledge of salon operations, customer service, B2B/B2C sales, and proficiency in MS Office and salon software.
- Excellent negotiation, problem-solving skills, and a strategic approach.

About the Company

Onex Beauty Group (OBG) is a leader in the beauty industry with luxurious beauty salons – Maison De Joelle (MDJ) in Al Wakra, MDJ Al Waab, MDJ Doha Festival City, and newly opened MDJ Four Seasons (unisex salon), and Zadie Barber at Four Seasons Hotel in Qatar. As a firmly established company, Onex Beauty Group builds lasting relationships with customers and suppliers by providing the highest level of service.

Onex Beauty Group aims to be the number one retail and distribution company in the region by ensuring a quality level of service as well as maintaining the luxury positioning of our brands. It stands apart in its identity as it’s guaranteed that the products offered are of the finest quality available in the market & conform to the standards set by various governments.

Onex Beauty Group ensures up to date product innovation, market values and implements tools for better customer service along with full-fledged customized support. The employees at Onex Beauty Group are trained to be globally competitive and highly skilled. The company continually strives to improve its skills and service standards and maintain its position as leading beauty service centers, sales and distribution company. We are exclusive distributor of Selvert, Thuya, Innovatis, Framesi, Footlogix, Guam, Previa, Sorali, Kinetics, Arganis, and Kinetics. OBG is expanding its business to end users soon, through our showroom, The Beauty Assist.